I purchased a collar, charged it and put it on my dog and it didn't seem to work. The dog did not respond at all to it. I don't know how to test it. Any suggestions?

Use the pager button to see if the collar vibrates. If it does, then the collar is getting the signal.



We also recommend you put the collar on the palm of your hand on a very low level to test it.



You need to also make sure the collar is tight enough to make contact through the coat of the dog.



Did you do the collar conditioning and training as outlined in the video? If not, then many dogs simply don't react to the collar at first and then the owners turn it way up thinking it "doesn't work" and then the dog gets a really bad experience.



If you had not used it before and then tried to use it around your horses the very first time, you may have just skipped training steps. The collar should not be used in a highly distracting environment at first, when you are determining your dog's working level.



Of course, there is always a chance that the collar is malfunctioning but the most common issues are those I listed above.



Let me know how it goes after you try the things I listed. I hope this helps.



Cindy