If you plan to return an item-

• It still has to be in NEW condition and can be resold as NEW. It cannot be altered or changed in any way. It cannot be dirty or covered in dog hair. It cannot be scratched, scraped or used.
• Custom made items and special order items cannot be returned or exchanged.
• You can return your purchase for up to 30 days from the purchase date.
• You do not need to return the packing slip/invoice, but you do need to include something with your name, address, and phone number.
• You do need to send a little note explaining why you are returning the item.
• Due to the nature of the video/DVD business we do not refund money for DVDs and we will not substitute one title DVD for a different title DVD.
• We do not accept returned books and do not refund money or provide credits for returned books.
• Crates cannot be returned or exchanged.
• For safety reasons, treats, supplements and food cannot be returned or exchanged.
• For safety reasons, Scent Kits and Scent Kit refill items cannot be returned or exchanged.
• We do not reimburse for shipping charges except in special circumstances
• If the item being returned is not in new condition and cannot be re-shelved and sold as brand new, the item will be returned to you and no refund or credit will be given.
• Returns are typically processed within 7 – 10 days of us receiving the return. Please allow up to 30 days for the credit to post to your credit card account.

Leerburg Domestic Return Instructions

Domestic Customers (United States and Puerto Rico) -

• After we make sure the item is able to be resold as a new item, we will credit you back the purchase price of the product that was returned.
• If you want a refund to your credit card, you need to contact us to give us your credit card number that you initially used for purchase as well as the expiration date of that card.
• We cannot refund money to a different card then what was used for the initial purchase.
• We do not store any credit card data in our system for your protection.
• If you do not contact us with your credit card details, you will be given a Leerburg credit instead of a refund to your credit card.
• If you wish to exchange, put which item you would like and include the price difference (if any).
• If you choose a Leerburg.com credit instead of a refund, we will email you with the amount of the credit that is placed on your account for future use.
• If you choose a Leerburg in-house credit instead of a refund, you will get FREE domestic shipping on the order when you redeem the credit from your Leerburg account.
  The free shipping is a shipping method of our choosing.
• If your initial payment was made through PayPal, your refund will be given through PayPal.
• Return shipping is absolutely FREE if you are exchanging the product or if you return the item for a Leerburg credit.
  Please note: you must select a UPS shipping method to take advantage of the free return shipping offer.
• You will be provided with a pre-paid UPS domestic or USPS domestic label to return the purchase to us.
  Please note: to use our pre-paid labels, shipments must be sent from the United States.
• You can send returns through The UPS Store®, UPS Drop Boxes, UPS Customer Centers, daily pickups, authorized shipping outlets, our alliance locations, or by handing them to a UPS Driver.
• You can also use all USPS drop boxes, residential mailboxes, postal carriers, postal centers, or request a free USPS pickup at www.usps.com
• Packages dropped off with the USPS typically require two or more days in addition to regular UPS Ground time in transit for delivery
• Should you choose not to return an item with the enclosed postage paid label, you are then responsible for all shipping charges.
• Return shipping costs will be deducted from the amount of your credit/refund if you are returning the product for a monetary refund.
• You must select a UPS shipping method on your initial order with Leerburg.com to receive a free postage paid return shipping label with your delivery.
• Return addresses are as follows:

Return the item by USPS (post office) to:

Leerburg Enterprises Inc
Attn: Returns
PO Box 218
Menomonie, WI 54751

If you are using UPS or FedEx, please send it to:

Leerburg Enterprises, Inc.
Attn: Returns
1320 Meadow Hill Drive
Menomonie, WI 54751

*Items shipped back via the post office cannot be returned to the street address

Leerburg International Return Instructions

International Customers-

• After we make sure the item is able to be resold as a new item, we will credit you back the purchase price of the product that was returned.
• If you want a refund to your credit card, you need to contact us to give us your credit card number that you initially used for purchase as well as the expiration date of that card.
• We cannot refund money to a different credit card then what was used for the initial purchase.
• We do not store any credit card data in our system for your protection.
• If you do not contact us with your credit card details, you will be given a Leerburg credit instead of a refund to your credit card.
• If your initial payment was made through PayPal, your refund will be given through PayPal.
• If you wish to exchange, put which item you would like and include the price difference (if any) plus applicable shipping charges.
• If you choose a Leerburg.com credit instead of a refund, we will email you with the amount of the credit that is placed on your Leerburg account for future use.
• You have to pay the shipping charges to send the item(s) back to us.
• Return addresses are as follows:

Return the item by USPS (post office) to:

Leerburg Enterprises Inc
Attn: Returns
PO Box 218
Menomonie, WI 54751

If you are using UPS or FedEx, please send it to:

Leerburg Enterprises, Inc.
Attn: Returns
1320 Meadow Hill Drive
Menomonie, WI 54751

*Items shipped back via the post office cannot be returned to the street address

Please email orders@leerburg.com if you have further questions.