If you plan to return an item-

• Please include this return form
• Item must be in new condition.
• Item must be clean and not altered in anyway.
• You have up to 30 days from the day your order was delivered to make a return for a refund
• Custom made and special order items cannot be returned or exchanged.
• Include your name and address along with a short explanation of why you are returning the item and if you would like to exchange the item or receive a refund.
• If you are returning your order for a refund and you are using the return label, a fee of $9.50 will be deducted from your refund amount.
• Return shipping is free if you are exchanging the product, or if you return the item for a Leerburg credit.
• Returns are processed within 5-10 business days.  Your refund will be credited back to you at that time.  Some financial institutions may take up to 30 days to reflect the refund on your account.
• If the Item being returned is not in new condition it will be returned to you and no refund will be issued.
• For your protection we do not keep card information on file, if you would like a refund you will have to contact us with the card number and expiration date. Money can only be refunded in the method it was paid for.  We cannot credit a different credit card or different form of payment. This is to protect both our customers and ourselves from fraud, therefor there are no exceptions to this policy
• Items that we cannot refund or exchange include:
  • Food, Treats,Supplements, and Noswork Kits & Refills
    For safety reasons these items cannot be returned or exchanged.
  • DVDs
    Due to the nature of the video/DVD business we do not refund money for DVDs we will not substitute one title DVD for a different title DVD.
  • Books
  • Crates
  • AI Kits
  • Bear Spray
  • Clearance and discounted items

Leerburg Domestic Return Instructions

Domestic Customers (United States and Puerto Rico) -

• You do not need an RMA number to return and item, you can just ship it back.
• If we are not contacted within 30 days with your card information you will be given a Leerburg Credit which we will email to you and is good on your next purchase.
• Once we ensure the item was returned in new condition, we will credit you back the purchase price of the product that was returned.
• If you want a refund to your credit card, you need to contact us to give us your credit card number that you initially used for purchase as well as the expiration date of that card.
• We cannot refund money to a different card then what was used for the initial purchase.
• We do not store any credit card data in our system for your protection.
• If you do not contact us with your credit card details, you will be given a Leerburg credit instead of a refund to your credit card.
• If you choose a Leerburg.com credit instead of a refund, we will email you with the amount of the credit that is placed on your account for future use.
• If you would like to exchange for a different item Include the product name in a note along with the price difference (if any).
• If you use the return label, the return shipping is free if you exchange the product or if you return the product for a Leerburg credit.
  Please note: you must select a UPS Ground, UPS 2nd day, or UPS Next Day method to take advantage of the free return shipping offer.
• If you chose UPS Ground, UPS 2nd day, or UPS Next Day shipping method, you will be provided with a pre-paid UPS domestic label to return the purchase to us.
  Please note: to use our pre-paid labels, shipments must be sent from the United States
• Should you choose not to return an item with the enclosed postage paid label, you are then responsible for all shipping charges.
• A Flat rate of $9.50 shipping charge will be deducted from your from your return value.
• Return addresses are as follows:

Return the item by USPS (post office) to:

Leerburg Enterprises Inc
Attn: Returns
PO Box 218
Menomonie, WI 54751

If you are using UPS or FedEx, please contact us at orders@leerburg.com

*Items shipped back via the post office cannot be returned to the street address

Leerburg International Return Instructions

International Customers-

• All return policies are the same for International customers with the exception of flat rate return shipping.
• Shipping rates are the responsibility of the customer

Please email orders@leerburg.com if you have further questions.