Return Policy
Leerburg accepts returns but there are rules and limitations.
We're a small, family-owned business, and we appreciate every single customer who chooses to shop with us. We work hard to offer high-quality products and personal service.
But we're not Amazon or Chewy, we simply don't have the resources or sales volume to offer free returns on used items or absorb losses on products returned in less-than-new condition.
If you have any questions about whether a product is right for you, we encourage you to reach out before ordering. We're happy to help guide your purchase. 715-235-6502
We Do Accept Returns—But There Are Rules
The Product Must Be in Brand-New Condition
- We only accept returns on products that are unused, unwashed, unaltered, and in their original condition and packaging. IE. A remote collar must be returned in the factory packaging.
- Products showing any signs of use (hair, dirt, odor, scratches, stains, damage etc.) will not be refunded or exchanged. i.e. If a muzzle has been worn and the dog has not been conditioned to wearing a muzzle and it has tried to get it off by dragging its head in the grass or dirt we will not accept it back.
- We are not able to resell used or damaged merchandise, and as a small business, we can't absorb these costs the way large corporations can. Example: We have a lifetime warranty on workmanship on our leather leashes. But if you let your dog chew on it, or wear it for an extended period—that product is yours.
Return Shipping Costs
If we received a product that is returned in less than new condition and we will not accept the return. If you want that product back, shipping fees to get it back to you is your responsibility or it will be discarded.
We Do Not Offer Trial Periods
We understand the temptation to “try before you decide,” but we don't have a trial period policy.
i.e. Muzzles are a perfect example. Sizing a muzzle is a challenge. We recommend people order a couple sizes, keep the one that fits and send the other back. This does not mean that you let the dog wear the muzzle for any period of time. Once a product has been used, it's yours to keep.
Items We Cannot Accept Back
There are items we do not accept returns on, no exceptions:
- Clearance and discounted items
- Food, Treats, Supplements, and Scent Work Kits & Refills. For safety reasons these items cannot be returned or exchanged.
- DVDs. Due to the nature of the video/DVD business, we do not refund money for DVDs and we will not substitute one title DVD for a different title DVD.
- Video on Demand Streaming Videos
- Leerburg Online University courses
- Books
- Crates
- AI Kits
- Personalized Items
Restocking Fees
- Some products may have 20% restocking fee applied to returns, unless the return is due to an error on our part (for example, if we ship the wrong item or if there is a defect on the item).
- This fee helps cover the time and costs of processing returns, inspecting products, and restocking.
Return Shipping
Return shipping is the customer's responsibility.
If we received a product that is returned in less than new condition and we do not accept the return: If you want the product back, return shipping fees will be your responsibility or it will be discarded.
When a product (i.e Remote Collar) comes in a nice manufactures box we ship that box to you:If you then want to return collar it needs to in the factory box which is then placed inside a different mailing box. If you ship it in the factory box, alone, we will not accept the return.
In other words, if you damage the factory box we cannot put the remote back on the shelf and sell it as a new product. We will not accept or replace it.
Our return address is as follows:
406 Technology Dr West
Menomonie, WI 54751
USA
Our Promise to You
We are proud of our products and customer service. As a family-owned business, we treat our customers the way we like to be treated—fair, honest, and with respect.
We ask that you understand our policies are in place to protect our business and help us continue serving our community for years to come.
