Return Policy
If you plan to return an item...
- All registered Leerburg customers can use our Order History section to look up individual orders and make returns through an electronic process that is quick and easy to use.
- If you do not wish to sign up for a free Leerburg.com account you can print off this return form, and then ship the product back to us with the completed form.
- You do not need an RMA number to return an item, you can just ship it back.
- You have up to 30 days from the day your order was delivered to make a return for a refund.
- Item must be in new condition.
- Item must be clean and not altered in anyway.
- Custom made and special order items cannot be returned or exchanged.
- Return shipping is free if you are exchanging the product.
- Original Shipping charges are not refunded.
- Returns are processed within 5-10 business days. Your refund will be credited back to you at that time.
- If the item being returned is not in new condition it will be returned to you and no refund will be issued.
- If our return label is used to ship an item back and a refund is wanted, we will deduct $11.75 from that amount.
- Items that we cannot refund or exchange include:
- Food, Treats, Supplements, and Nosework Kits & Refills. For safety reasons these items cannot be returned or exchanged.
- DVDs. Due to the nature of the video/DVD business we do not refund money for DVDs and we will not substitute one title DVD for a different title DVD.
- Video on Demand Streaming Videos
- Books
- Body Bite Suits
- Crates
- AI Kits
- Puppy Incubators
- Personalized Items
- Clearance and discounted items
- Mystery Gift Boxes
- Leerburg Online University courses
Leerburg Domestic Return Instructions
Domestic Customers (United States and Puerto Rico)
- You are responsible for all return shipping charges.
- Once we ensure the item was returned in new condition, we will credit you back the purchase price of the product that was returned.
- The refund can only be put back on the same card used for your purchase. We cannot credit a different card or issue a different form of payment. This is to protect both our customers and ourselves from fraud, therefore there are no exceptions to this policy
- If you choose a Leerburg.com credit instead of a refund, we will email you with the amount of the credit that is placed on your account for future use.
- If you would like to exchange for a different item, Include the product name in a note along with the price difference (if any) or fill out the return form.
- If we are not contacted within 30 days with your card information you will be given a Leerburg Credit which we will email to you and is good on your next purchase.
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Our return address is as follows:
Leerburg Enterprises
406 Technology Dr West
Menomonie, WI 54751
USA
Please use our customer support form on our contact us page if you have any questions.
Leerburg International Return Instructions
International Customers
- All return policies are the same for international customers.
- Shipping rates are the responsibility of the customer
Please use our customer support form on our contact us page if you have any questions.
Overseas Orders on Out of Stock Products
If you place an order for a product that we do not have in stock, we will contact you if we have the product in a different color or style. If we do not have a substitution, we will issue you a refund for that product, and notify you by email.
Please use our customer support form on our contact us page if you have any questions.
