On an economy-related note, I had a few pre-Christmas shopping experiences that were interesting and baffling...especially considering how retailers are headline news, whining about how poor sales are.
I attempted to purchase several items at a local, small chain store only to be told the computer was frozen and credit cards couldn't be processed at that time. Ok, how about a check? Nope, couldn't do that either. Cash?? No, frozen computer meant no sales of any kind could be processed. The salesperson was clearly too dumb to manually figure out the sales tax, and God forbid she should wing it, so she let me put down my items and leave the store empty-handed! :shocked:
I was so amazed I couldn't even get angry at her, but I did later let the company know how irked I was.
I made two separate online purchases on the same day with a well-known, high-end SF retailer. I was unaware that making multiple purchases meant that the second order was "held" so they could make certain it was really ME doing the buying. I mean, silly me...multiple purchases at Christmas time??!! Problem is, they held it for 4 days which meant that a gift intended for the 25th was, in fact, sitting at FedEx in Sacramento. They had all my contact information and no one bothered to pick up the phone and call me. No one bothered to inform me that the order was being held and would not arrive by Christmas. No one did their job.
So I just refused shipment of that gift an hour ago and blasted the company by phone or email. Screw 'em...they lost my business and my money.
Finally, I noticed this year, more than previous years, was THE worst in terms of unavailable merchandise. All of my choices at one place were out-of-stock, leaving me frustrated and highly irritated. I did my stint in retail over 20 years ago so I understand how the game is played: Excess inventory is bad business. But you know, Christmas is the one time these guys can be reasonably assured of sales and pissing off and frustrating a customer with money to spend is not the way to go.
That company didn't make
any money off of me.
The point of all of this is: With tighter budgets and difficult financial times, it is encumbent upon us, the consumer, to demand better service and better quality goods from the places we choose to patronize. The days of accepting sloppy customer service, outright incompetence, and poorly-made items is over. I have NO sympathy for retailers or anyone who doesn't truly deliver; I won't tolerate it, and I suspect most people these days won't either. Call them on their garbage, hold them accountable, and make the time to let them know when they drop the ball and what the consequences of that are.
If there is one bright spot to be found in this whole economic mess, it's that all the crap we've learned to live with, step around, and ignore will likely be flushed out of the system. And that's a good thing, IMHO.
That's my Saturday morning, post-holiday rant...
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