West Paw Warranty
West Paw takes great pride in the quality of their American-made products, and we want you and your pet to be happy with your West Paw Design purchase.
West Paw is Proud to Guarantee All Products
West Paw offers even more ways to keep you—and your dogs—happy. West Paw guarantees every product we manufacture here in Montana – that’s all of them. If you are unhappy with the performance of a West Paw product, our Love It Guarantee entitles you to a one-time refund or replacement, per toy design. It really is that simple, easy, and hassle-free.
"Because we make everything ourselves in our own Bozeman, Montana-based facility, we have complete control over every step of our manufacturing process. This means we are 100% confident in the durability and safety of everything we make. So, it's only natural that West Paw now guarantees every single one of our products."
Refund/Replacement Policy
- West Paw reserves the right to issue a refund, replacement, or an alternative product based on each individual situation.
- One-time replacement or refund per household per toy design (not per purchase).
- Valid receipt required for refunds.
- Replacement orders will ship within one week of submission.
- Taxes will not be refunded unless they were collected by West Paw.
- Refund checks issued to Canadian consumers will be issued for the MSRP of the product due to fluctuating exchange rates.
- International Customers (outside of the US and Canada): Please visit the retailer from which you purchased the product to have it replaced or refunded.
To start your West Paw refund or replacement, please fill out this form.
