Return Policy
Leerburg accepts returns but there are rules and limitations. Please read our rules and limitations before starting the return process.
We're a small, family-owned business, and we appreciate every single customer who chooses to shop with us. We work hard to offer high-quality products and personal service.
But we're not Amazon or Chewy, we simply don't have the resources or sales volume to offer free returns on used items or absorb losses on products returned in less-than-new condition.
If you have any questions about whether a product is right for you, we encourage you to reach out before ordering. We're happy to help guide your purchase. 715-235-6502
We Do Accept Returns—But There Are Rules
The Product Must Be in Brand-New Condition
- We only accept returns on products that are unused, unwashed, unaltered, and in their original condition and packaging. IE. A remote collar must be returned in the factory packaging. We ship remote collar boxes inside a cardboard box. Thats how you would send it back. Do not use the factory box as a shipping box.
- Products showing any signs of use (hair, dirt, odor, scratches, stains, damage etc.) will not be refunded or exchanged. i.e. If a muzzle has been worn and the dog has not been conditioned to wearing a muzzle and it has tried to get it off by dragging its head in the grass or dirt we will not accept it back.
- We are not able to resell used or damaged merchandise, and as a small business, we can't absorb these costs the way large corporations can. Example: We have a lifetime warranty on workmanship on our leather leashes. But if you let your dog chew on the leash, that voids the warranty.
Return Shipping Costs
If we received a product that is returned in less than new condition and we will not accept the return. If you want that product back, shipping fees to get it back to you is your responsibility or it will be discarded.
We Do Not Offer Trial Periods
We understand the temptation to “try before you decide,” but we don't have a trial period policy.
i.e. Muzzles are a perfect example. Sizing a muzzle is a challenge. We recommend people order a couple sizes, keep the one that fits and send the other back. This does not mean that you let the dog wear the muzzle for any period of time. Once a product has been used, it's yours to keep.
Items We Cannot Accept Back
There are items we do NOT accept returns on, no exceptions:
- Clearance and discounted items
- Food, Treats, Supplements, and Scent Work Kits & Refills. For safety reasons these items cannot be returned or exchanged.
- DVDs. Due to the nature of the video/DVD business, we do not refund money for DVDs and we will not substitute one title DVD for a different title DVD.
- Video on Demand Streaming Videos
- Leerburg Online University courses
- Books
- Crates
- AI Kits
- Personalized Items
- E-books
Restocking Fees
- Products must be returned within 30 days of being ordered. Some products may have 20% restocking fee applied to returns, unless the return is due to an error on our part (for example, if we ship the wrong item or if there is a defect on the item).
- This fee helps cover the time and costs of processing returns, inspecting products, and restocking.
Return Shipping
Return shipping is the customer's responsibility.
If we received a product that is returned in less than new condition and we do not accept the return: If you want the product back, return shipping fees will be your responsibility or it will be discarded.
When a product (i.e Remote Collar) comes in a nice manufactures box we ship that box to you:If you then want to return collar it needs to in the factory box which is then placed inside a different mailing box. If you ship it in the factory box, alone, we will not accept the return.
In other words, if you damage the factory box we cannot put the remote back on the shelf and sell it as a new product. We will not accept or replace it.
Overseas Returns
If you are returning an order from outside the United States, you are responsible for accurately completing any customs forms required by your postal service or courier.
Please make sure to clearly mark the shipment as a "Returned goods - customer return" and declare that the items are merchandise being returned to the original seller, not a new purchase.
If a return shipment is not properly declared as returned goods and our customs authorities charge import duties, tariffs, brokerage fees, or other import charges as if it were a new order, we will deduct those amounts from your refund. These charges result from an incorrect or incomplete customs declaration and are therefore the responsibility of the sender.
Return Process
To start a product return or exchange you can submit a ticket using the "Returning a Product" reason for contact at Contact Us. In this message please include your order number, the product you want to return or exchange, and the reason why. Please include a phone number we can reach you at during business hours so we can contact you when we process your return.
After your ticket is submitted, you can begin the process of mailing the return product back to us. Please feel free to include your order number with the returned product for ease of processing your return.
Our return address is as follows:
406 Technology Dr West
Menomonie, WI 54751
USA
Once the product has been delivered to us, it may take 2-3 business days for us to process that return and either issue you a refund or an exchange.
If you are exchanging a product, be sure to include that information in your ticket. We will call you to process the exchange and send out the new item.
Our Promise to You
We are proud of our products and customer service. As a family-owned business, we treat our customers the way we like to be treated—fair, honest, and with respect.
We ask that you understand our policies are in place to protect our business and help us continue serving our community for years to come.
