Leerburg Accounts

Do I need to register for an account before I can order?

No. You can always place an order at Leerburg.com regardless of whether you have an account. When you are finished shopping and ready to check out, you will be given the option to log in with your Leerburg account or continue the checkout process as a guest. If you are an existing customer, you can choose to check out as a guest at any time without losing any information or order history.

Is my personal information safe?

Yes. Leerburg.com will never share your information with other parties. Read our Privacy Policy for more details.

Can I sign in with my webboard username and password?

Yes. If you've registered for our webboard at any time in the past, you can use that username and password to log in anywhere on Leerburg.com, including the shopping cart and our Video on Demand pages.

Can I sign in with my Leerburg username and password to access the online university?

Yes. For Leerburg Online University you can use the same username and password that you use on Leerburg.com. We require additional information for the university, so the first time you log in to LOU you will be prompted to finish registering. Additionally, if you sign up for LOU first you can login with the same username and password on Leerburg.com automatically.

How do I change my contact email or password?

You can change your contact email address or password here. You can also manage additional webboard settings on the Edit Profile and Edit Preference pages.

Can I use this account to access Leerburg's Video on Demand or webboard?

Yes. A Leerburg account is a global account that can be used anywhere on our website, including the shopping cart, the Video on Demand application, and the Leerburg Webboard. Before you can post on the webboard, you may have to provide more information in addition to your username and password because we need to verify that you are a real person before you can post. We instituted this policy in order to improve the webboard experience and to prevent spam and unwanted posts.

What is the Wish List feature and how do I use it?

The new Wish List feature allows you to save items and purchase them at a later date. Previously you could only save items by adding them from the cart, but now we've added the ability to add items to wish lists from the product pages themselves. You can add these items back into your cart at any time on the Wish List page. You can create as many wish lists as you want, and can give them names to keep track of them. You can even share your wish lists with your friends and family by selecting "Share Wish List" from that page. You must be logged in to use this feature.

How do I report a problem?

If you experience a problem during the checkout process, are having problems accessing a streaming video, or if you have any additional questions or concerns about your order, you can contact us or contact us about specific orders through the order history page.

If you're experiencing problems using a coupon code, a gift certificate or selecting a shipping method and would like to check out right away, you can make a note in the comments section with your coupon code or desired shipping method and we'll be sure to adjust your order total and issue a refund if necessary.

If your question is not listed here, please call (715) 235-6502 to speak to our office staff, or contact us and someone will get back to you within one business day. Our office hours are Monday through Friday, 8 A.M. - 5 P.M. Central Standard Time.