How to Order

1. How To Order Our Products

• Place an order online by clicking on the red "Add to Cart" button of any item you wish to purchase. Complete your order by viewing your Cart and checking out.
• Orders can be called in to (715) 235-6502 (USA).
• Orders can be faxed in to (715) 235-8868 (USA).
• Print off an order form and mail it to us.
• E-mail an order to orders@leerburg.com

2. Our Mailing Address

Leerburg Enterprises, Inc.
406 Technology Dr W
Menomonie, WI 54751
USA

3. Change of Address Form

Have you recently moved? You can also fill out a change of address form. This may take a few days to process.

4. Information Required to Process Your Order

• First and Last Name
• Billing Address for Credit Card used for payment
  • If the billing address you provide does not EXACTLY match what your bank has on their records for your credit card, your order will NOT be processed or shipped!
  • We verify all billing addresses for every order placed before it is shipped.
  • If you want your order shipped to a different address, please use the SHIP TO section of the order form. Do not put your shipping address in the billing address section. This will only cause your order to be delayed.
• City, State, Zip or Postal Code, Country
• Phone Number(s)
• E-Mail Address
• Method of Payment (Visa, Discover, or MasterCard), Paypal

5. Methods of Payment

• Master Card, Discover Card, & Visa only. No American Express accepted.
  • Credit card orders need an expiration date.
  • Credit card orders need an exact CVV code. If these numbers do not match your banks records for the credit card you are using for payment, your order will NOT be processed or shipped. If you do not provide us with these numbers, your order will NOT be processed or shipped.
    • CVV Code (the three numbers on the back of your card, located near the signature strip)
• All new customers: overnight and second day orders will require additional security checks to verify that the credit card is valid and that you are the credit card holder.
• We also must have the correct, accurate billing address for the credit card you are using for payment. This address must match your bank records for the card you are using for payment. If inaccurate information is given, your order will be delayed.
• Personal Checks or Money Orders are fine (with new customers and personal checks, we may elect to hold orders until checks clear)
• Foreign Bank Checks or International Money Orders drawn on a US bank payable in US Dollars (orders not shipped until the check or money order clears our bank).
• Foreign bank transfers - the US banks charge handling fees for us to receive this method of payment. Customers are be responsible for these transfer fees. To get information on how to wire money please contact orders@leerburg.com.
• PayPal - we accept PayPal as payment on phone, email, and online orders. Your order cannot be processed or shipped until after we have confirmed your payment into our PayPal account.
• Western Union - we will accept Western Union as a payment method if you do not have a credit card or if you are in a country where we do not accept credit cards for payment. For information on western union payments you can email orders@leerburg.com.
• Wal-Mart Money Gram - We accept payments in US dollars by using a Wal-Mart Money Gram.

6. Payment & Order Policies

Before submitting your order, please verify that your address is correct. This includes having correct directional information (such as N, S, NW, SW, etc.), also correct Apartment or Suite numbers.

In the event that Fedex needs to correct your address, there will be a $18 address correction fee for orders shipped by Fedex. These are Fedex imposed fees. If Fedex charges Leerburg an address correction fee, Leerburg will pass the charges onto the customer.

The billing address should be the address where your credit card statement is mailed. If the address you entered for billing does not match exactly what your credit card company or bank has on file for that credit card, your card will not be approved and your order will be delayed while we attempt to contact you.

Once an order has been submitted and begins processing, we may not be able to cancel it. Once an order has shipped we are unable to cancel the order. If the order has shipped, you must follow our Return Policy. In the event that you place two orders in the same day, and you contact us, we will make every attempt to combine the two orders together to save you on shipping charges. If you fail to notify us in a timely manner that you have placed two different orders, your orders will probably be processed separately.

If an order is returned to Leerburg due to a Refused delivery or any order that is returned marked Returned to Sender or Undeliverable (whether it be the customers choice or by an incorrect/incomplete address) will not refund any initial shipping charges. If any return shipping charges are imposed by the carrier to Leerburg we will pass these charges onto the customer. They will be deducted from any refund/credit due to the customer or charged to the credit card that was used for the initial payment if no refund/credit is due.

7. New Foreign Customers

Unfortunately, we cannot accept foreign credit card orders for training products from first time customers. This is due to a large number of fraudulent charges and stolen credit cards. We are unable to verify account information from most foreign banks which makes for a serious liability for both ourselves along with our customers who privacy and security are our concern.

However, we have a fair solution. First time foreign customers can pay via bank wire transfer or Western Union. There are no wire transfer fees from our bank in the United States. We also allow customers using wither of these options to select any training video through our on demand service at no charge. This will offset the Wester Union fees.

We will accept credit card payment from first time foreign customers for our Video on Demand. This will allow foreign customers to have instant access to our training videos.

8. Large Volume & Heavy Orders

Because our shopping cart can not anticipate all possible large volume or extra heavy purchases to single individuals, heavy or large volume orders occasionally incur extra shipping above that calculated by the shopping cart. We will not, however, ship such an order with its added shipping charges without first contacting the customer to get approval of the changes.

9. Electronic/Remote Collars

In order to comply with your credit card company's policy and to prevent fraud, all electric collars must be shipped to the address your credit card has on file. All electronic collars require signature upon delivery. This is to prevent the package from being lost or stolen while ensuring the package is delivered properly. Unfortunately, we are unable to make exceptions to this policy.

10. Determining Shipping Rates

To determine your shipping cost you can place items that you are interested in into your shopping cart. During the checkout process you will be able to see the prices for the various shipping methods when you enter your zip code. If the shipping charges are more than you wish to pay, simply close out of our shopping cart. NO ORDER or customer information is processed until you click on one of the checkout buttons. You can also email what you would like to order to orders@leerburg.com for shipping quotes to be emailed to you.

11. Leerburg DVD Guarantee

We guarantee our DVDs to arrive in good condition. If they are damaged or if there is a problem with the DVD, we will gladly replace it with a new copy of the same dvd within 30 days of the date of purchase.

Because of the nature of the video business we do NOT replace one DVD for a different title. We also do NOT refund money on DVDs.

Note that computers running Windows 8 or newer no longer play dvds or Blu-ray by default due to a decision by Microsoft to no longer support players in their operating systems. Users have the options to download and buy dvd player applicatons separately. For more information, see this article.

Some of our dvds are burned at our location and are in DVD-R format. This is different than DVDs you may rent or purchase that are pressed in mass quanities. If you are experiencing any of the following problems it may be a compatibility problem with your DVD player.

Does your DVD skip, freeze up, jump sections, lock up, stop playing, or not play at all?

If so, you need to check to see if your DVD player is compatible with DVD-R. In your manual for your DVD player it will list all formats that your machine should play (ex: DVD+R, DVD-R, CD, CD-R, CD-RW, etc.). If you no longer have your manual for your DVD player you can try finding the information on the manufacturer's website.

If your player IS supposed to play DVD-R media, then you need to contact us with the following information:

• Make and model of your DVD player
• VB code of the DVD (located directly to the right of the center of the disk)

12. Shipping Methods & Time in Transit

When will you get your order?
Below is a list of approximate times in transit for you to receive your order. Please keep in mind that we only process and ship orders Monday through Friday. We do not process or ship orders on Saturday, Sunday, or Holidays. We make every attempt to process your order within 1 - 2 business days from the time that we receive your order. If you place a domestic (US) order for Leerburg 2nd Day Shipping or Leerburg Overnight Shipping and we receive your order prior to 12:30 pm (Central Time) your order will be processed and shipped that same day.

If there are any problems with your order (i.e. billing address not verified by bank, credit card declined, incorrect credit card number, incorrect CVV code from back of card, or incorrect expiration date) your order will be delayed while we attempt to contact you regarding the problem. If we do not get the problem resolved before end of the business day, we will void the pending credit card charge and wait to hear from you.

DOMESTIC ORDERS

• Leerburg Super Saver - Order processed within 1 - 2 days of receipt of your order. Normally takes 3 - 10 business days to be delivered.
• Leerburg Ground - Order processed within 1 - 2 days of receipt of your order. Normally takes 5 - 7 business days to be delivered.
• Leerburg Ground Advantage - Order processed within 1 - 2 days of receipt of your order. Normally takes 5 - 7 business days to be delivered.
• Leerburg Priority - Order processed within 1 - 2 days of receipt of your order. Normally takes 2 - 4 business days to be delivered.
• Leerburg 2nd Day - Order processed same day (if received before 12:30 pm Central Time Monday through Friday) or the next business day. Attempted delivery in 2 business days. Delivery attempts can be as late as 7pm. Deliveries cannot be made on Saturday, Sunday, or Holidays. (Saturday delivery is only available in a limited area for an additional charge. Call our office at (715) 235-6502 to see if it is available for your order.)
• Leerburg Overnight - Order processed same day (if received before 12:30 pm Central Time Monday through Friday) or the next business day. Attempted delivery in 1 business day. Standard overnight does not include weekends, NO Saturday, Sunday or Holiday deliveries. Standard Overnight orders on Fridays before 12:30 will be shipped out Friday but not delivered till Monday. Delivery attempts are generally made by 3pm. (Saturday delivery is only available in a limited area for an additional charge. Call our office at (715) 235-6502 to see if it is available for your order.)

INTERNATIONAL ORDERS

• FedEx Ground to Canada - Import broker, duties and taxes are the responsibility of the recipient. Delivery time is normally 5 - 8 business days.
• FedEx International Connect Plus - Import broker, duties and taxes are the responsibility of the recipient. Delivery time is normally 5 - 8 business days. Not available to all countries.
• Fedex Priority International - Includes customs clearance. Import duties and taxes are the responsibility of the recipient. Delivery time is normally 3 - 5 days. Not available to all countries.
• Fedex Economy International - Includes customs clearance. Import duties and taxes are the responsibility of the recipient. Delivery time is normally 4 - 8 days. Not available to all countries.
• International Priority - Includes customs clearance. Import duties and taxes are the responsibility of the recipient. Delivery time is normally 3 - 15 days. Not available to all countries.
• International 1st Class - Includes customs clearance. Import duties and taxes are the responsibility of the recipient. Delivery time is normally 8 - 20 days. Not available to all countries.

13. Return Policy

We do accept returns should an item be defective or you require different sizes or colors. For full details, click here.