WE ARE COMMITTED TO QUALITY
Kurgo prides itself in making superior quality products. There’s nothing more frustrating than buying a product that breaks. If, during your product’s lifetime, it does not function as it should due to a manufacturing defect, we will repair or replace your product free of charge. Hassle and worry free!
Please fill out a Warranty Claim Form to get started.
US and Canada only. If you are outside of the US and Canada and have an issue with a Kurgo product, please contact us HERE or Kurgo at firstname.lastname@example.org
FREQUENTLY ASKED QUESTIONS
What is covered by the Kurgo Warranty?
Manufacturer’s defects caused by poor craftsmanship or defective hardware or materials when purchased through authorized Kurgo dealers.
What is not covered by the Kurgo Warranty?
All products, except toys, are warrantied against manufacturing defects when purchased through an authorized dealer. If your Kurgo product is damaged in the course of normal (or abnormal) wear and tear, you may not qualify for our warranty replacement, but we do offer a complete Repair or Replacement Service for a nominal fee.
We do not warranty or offer the Repair or Replacement Service for our toys, because toys, after all, are mostly to be chewed. We believe our toys are very durable, but some dogs are tougher chewers than others.
Products damaged while being used in an unintended way are not covered by the lifetime warranty. For example, the Wander Hammock is intended to be used between two seats stting on top of a bench seat. You cannot hang a Wander Hammock between two trees or over an open space and expect it to hold any weight.
How does the Kurgo Warranty work?
Fill out the Warranty Claim Form which requires pictures showing the defect and we’ll take a look. If the claim meets our guidelines, we will send you a replacement product free of charge. US and Canada only. If you are outside of the US and Canada and have an issue with a Kurgo product, please contact us HERE or Kurgo at email@example.com
Repair or Replace Service
Products failing due to normal wear and tear, abuse, accident, critters, or natural breakdown of materials over extended use and time can be repaired or replaced for a nominal fee. See our Repair or Replace Service policies for more information.
If you are experiencing any problems or have any questions about your Kurgo Product, our Customer Service Department is here to help. Please feel free to contact us or call our office at (715) 235-6502. You may also contact Kurgo at firstname.lastname@example.org or call them directly at (877) 847-3868.
REPAIR AND REPLACE SERVICE
At Kurgo, your satisfaction is very important to us. We want you to be a Kurgo customer for life. For this reason, we offer a Repair and Replace Service in addition to our regular Lifetime Warranty.
All products, except our dog toys, are covered regardless of the abuse. Yes, this includes, chewing, tug-a-war, soiling, dropping out of an airplane, normal wear and tear, abuse, accident, critters, or natural breakdown of materials over extended use and time, etc.
HOW TO FILE A REQUEST
- Fill out the Repair & Replace Form and please make sure to include all information.
- Send the completed form and damaged product back to Leerburg or Kurgo.
- We will repair or replace the product for a nominal fee (see below). If the product is replaced we will do so with a product of equal or greater value. We constantly improve our products so the replacement may be slightly different than your original product.
- Your repaired or replaced product will be sent back within 5 working days + shipping time. We will ship back via UPS or USPS and charge you $5.95 for shipping.
Repair and Replacement Fees
$3.00 + $5.95 Shipping – Direct-to-Seatbelt & Seatbelt Loop Tethers, Leashes, Collars, Dog Bowls, Food Carriers, Wheel Felts
$6.00 + $5.95 Shipping – Harnesses, Zip Line, Swivel Tether, Door Guard, Bucket Seat Covers, Coats, Beds, Tire Totes
$10.00 + $5.95 Shipping – Bench Seat Covers, Hammocks, Cargo Capes, Booster Seats, Carriers, Shoes, Life Vests, Backpacks, Backseat Barrier, Backseat Bridge, Tire Garage
$18.00+ $5.95 Shipping – Wander Dog Ramp, Wander Cargo Barrier