Bonnie Bradley wrote 03/23/2006 02:12 PM Champion Canine Designs #101778 - 03/23/2006 02:12 PM
Bonnie Bradley Webboard User Reg: 06-06-2005 Posts: 4 Loc: Offline	In a recent discussion, approx March 4, about car restraints several of you mentioned that you use the ChampK-9 harness. How long ago did you purchase them and where? After reading all of the good things said, I went to their website to order one and am having difficulties. Any suggestions on how to get them to respond to phone or e-mail messages left? <img src="/ubbthreads/images/graemlins/confused.gif" alt="" />
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Connie Sutherland wrote 03/23/2006 04:32 PM Re: Champion Canine Designs [Re: Bonnie Bradley ] #101779 - 03/23/2006 04:32 PM
Connie Sutherland Moderator Reg: 07-13-2005 Posts: 31571 Loc: North-Central coast of California Offline	Quote: In a recent discussion, approx March 4, about car restraints several of you mentioned that you use the ChampK-9 harness. How long ago did you purchase them and where? After reading all of the good things said, I went to their website to order one and am having difficulties. Any suggestions on how to get them to respond to phone or e-mail messages left? <img src="/ubbthreads/images/graemlins/confused.gif" alt="" /> I got mine a long time ago, and I've heard on more than one training site that they are having serious supply problems. I think I posted their email reply once; it said they acknowledged the problem but didn't see an answer yet. Let me go through the stuff I saved back then and see if there was a different source or another product of similar quality. I know someone on this forum once mentioned using a similar restraint that they thought was just as good. I know I'm treating mine carefully now! I even toss a towel over them in the sun nowadays, since the source seems to be so shaky. Was it the C.A.R.E. site you were trying to use?
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Bonnie Bradley wrote 03/23/2006 05:26 PM Re: Champion Canine Designs [Re: Connie Sutherland ] #101780 - 03/23/2006 05:26 PM
Bonnie Bradley Webboard User Reg: 06-06-2005 Posts: 4 Loc: Offline	No, it wasn't C.A.R.E, I understand that they are out of business, even though their website is still active. I ordered from CHAMPK-9.com, they have charged my card but I can't get any repsonse other than their automated response to email, and phone calls drop straight to voicemail.
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Connie Sutherland wrote 03/23/2006 06:24 PM Re: Champion Canine Designs [Re: Bonnie Bradley ] #101781 - 03/23/2006 06:24 PM
Connie Sutherland Moderator Reg: 07-13-2005 Posts: 31571 Loc: North-Central coast of California Offline	Quote: No, it wasn't C.A.R.E, I understand that they are out of business, even though their website is still active. I ordered from CHAMPK-9.com, they have charged my card but I can't get any repsonse other than their automated response to email, and phone calls drop straight to voicemail. Oh, right, I found my old emails. The manufacturer lost the distributor (C.A.R.E.) and can't manage the distribution themselves. I have a call in to them on behalf of another training site, so I'll let you know if I get any results. Meanwhile, I'd consider contesting the charge with the credit card company if it's been unreasonably long. Who was it here who had a restraint system that they thought was similar to and as good as the Champion? I can't find that post, but I swear it happened!
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Bonnie Bradley wrote 03/23/2006 08:13 PM Re: Champion Canine Designs [Re: Connie Sutherland ] #101782 - 03/23/2006 08:13 PM
Bonnie Bradley Webboard User Reg: 06-06-2005 Posts: 4 Loc: Offline	I found the post,Mike Armstrong mentioned that he uses the Ruff Rider they were back-ordered about six weeks when I was comparing the two. I'll give it a couple more days and then see about contesting the charge. It's just frustrating when a company just ignores inquiries even though they have their money. Thank you for all of your help.
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Connie Sutherland wrote 03/23/2006 08:24 PM Re: Champion Canine Designs [Re: Bonnie Bradley ] #101783 - 03/23/2006 08:24 PM
Connie Sutherland Moderator Reg: 07-13-2005 Posts: 31571 Loc: North-Central coast of California Offline	Quote: I found the post,Mike Armstrong mentioned that he uses the Ruff Rider they were back-ordered about six weeks when I was comparing the two. I'll give it a couple more days and then see about contesting the charge. It's just frustrating when a company just ignores inquiries even though they have their money. Thank you for all of your help. Oh, right! I knew it was someone whose assessment I would trust; otherwise, I wouldn't have mentioned the post. (My memory is good -- it's just short. <img src="/ubbthreads/images/graemlins/grin.gif" alt="" /> When I reached the company (which turns out was November), they were overwhelmed with distribution and sadly deep in backorders. Maybe it has gotten worse. I *will* post if/when they return my call, which I made because a couple of people on a canine health site were P.O.'d that Champion had been talked up on the board and then apparently were unobtainable. I don't blame them.
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Jenn Kavanaugh wrote 03/24/2006 07:51 AM Re: Champion Canine Designs [Re: Bonnie Bradley ] #101784 - 03/24/2006 07:51 AM
Jenn Kavanaugh Webboard User Reg: 01-05-2004 Posts: 560 Loc: Bushkill, PA Offline	Intelligent dogs rarely want to please people whom they do not respect --- W.R. Koehler
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Connie Sutherland wrote 03/27/2006 07:54 PM Re: Champion Canine Designs [Re: Bonnie Bradley ] #101785 - 03/27/2006 07:54 PM
Connie Sutherland Moderator Reg: 07-13-2005 Posts: 31571 Loc: North-Central coast of California Offline	Quote: .....ChampK-9 harness......Any suggestions on how to get them to respond to phone or e-mail messages left? <img src="/ubbthreads/images/graemlins/confused.gif" alt="" /> Well, color me surprised, because they called back today after I left a voicemail message on March 23. The gist: Losing their distributor (C.A.R.E.) was a blow, because Champion is basically a factory. However, they *are* manufacturing and they *are* shipping. The guy was straightforward about their lag time as they get accustomed to doing their own shipping. Elan (or Elam, not positive) said that they are running 3 weeks on shipping and "a few days" on calling back with customer service. It's (303) 853-0040. Based on this call, I would give it a little more time, and I personally will go back to recommending the product (with a caveat about the length of time the shipping process takes).
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susan tuck wrote 03/27/2006 10:10 PM Re: Champion Canine Designs [Re: Connie Sutherland ] #101786 - 03/27/2006 10:10 PM
susan tuck Webboard User Reg: 01-23-2006 Posts: 1608 Loc: Cali & Wash State Offline	Connie, I was going to order the "puppy package", but I don't know, might not need "puppy" size by the time it comes <img src="/ubbthreads/images/graemlins/grin.gif" alt="" />
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Bonnie Bradley wrote 03/28/2006 09:13 AM Re: Champion Canine Designs [Re: Connie Sutherland ] #101787 - 03/28/2006 09:13 AM
Bonnie Bradley Webboard User Reg: 06-06-2005 Posts: 4 Loc: Offline	I recieved and email today that one of my harnesses shipped yesterday, along with read confirmation of my orginal email sent 3/15. So, I'll leave the order be and wait on the second one that has been backordered, expected in tomorrow but they are requesting a couple of additional weeks before another follow-up. Thanks for all of the assistance. I have learned so much just from reading this board. I have Great Pyrenees instead of GSD's but good info is good info no matter what the breed. Bonnie
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