i just wanted to say a big thank you to stephanie and that the customer service at leerburg is the BEST!

we're going away on a 7-day backpacking trip next weekend....obviously the dogs can't eat fresh raw on the trip....so i always use THK.

i'd ordered a box from my toronto supplier a while ago - it was taking forever, they kept reordering, and i'd stocked up w/bags of THK, but by last week i was basically out, and when i'd called them a week and a half or so before, they said they'd reordered again. last week i started to panic - i need this for the trip - and i called again - they do have my phone number - and they said 'oh....yeah. our distributor isn't carrying it anymore, so we're not getting it in' well thanks for telling me :hmmph: they didn't have ANY embark at all, not even bags. i called around, and everyone needed to order it - no way i was getting it on time.

i emailed stephanie, b/c leerburg has always been fast and great before, and she totally came through - and put up with me in the process (thanks stephanie!). this was wednesday, by the next day, UPS had delivered (i missed it, but got it friday) 2 boxes of embark, plus some tugs and rags for neb and a new crate water bucket for teagan.

which is all a very long-winded way of saying THANK YOU! you're the best! this saved the trip, since i don't even want to imagine the kind of pack space kibble for 2 adults and a puppy would take up.

I got to second the thumbs up for the Leerburg staff. Great, friendly service.

Even when I was very tardy paying for an auction item I was delt with in a friendly manner.

Quite differently than the day I spent on hold with At&t. Day two tomorrow straightening out a $36,000.00 billing error.

Nothing makes you appreciate great customer service than 48 hour dealing with morons.

I third that. I love interacting with the Leerburg customer service people. They are the best!!

I have this thing about ordering a couple of items at Leerburg and then deciding to order a couple of things the next day! Although I don't expect them to catch it, since there are so many orders coming through there, they do! They save me from double shipping charges and they don't need to do that. I agree, they have some of the best customer service I have dealt with. Thank you for this and your good products Leerburg!

They really are the best!

Jennifer, why didn't you just tell the dogs they were on their own and make them hunt their food! LOL

LOL!

well, it is time they started earning their keep! though, luc would starve, neb would spend hours playing with bugs before he ate them....teagan would be fine, but i'm not sure she'd share....

 Quote: Heather Dzick

I have this thing about ordering a couple of items at Leerburg and then deciding to order a couple of things the next day! Although I don't expect them to catch it, since there are so many orders coming through there, they do! They save me from double shipping charges and they don't need to do that. I agree, they have some of the best customer service I have dealt with. Thank you for this and your good products Leerburg!

Everytime i order stuff from leerburg it gets here quick and is also CORRECT, great job guys, keep it up.

Lee

 Quote: Jennifer Mullen

LOL!

well, it is time they started earning their keep! though, luc would starve, neb would spend hours playing with bugs before he ate them....teagan would be fine, but i'm not sure she'd share....

Hey Jennifer

Neb is very cute, he is a beagle right?


Lee

Ditto... always had great service here.

It's true. Compared to any other online shopping venue, I'm always amazed at how quickly packages appear at my doorstep.