I don't know what sort of diabetes she has but do know she only eats proteins....refuses to 'use' carbs. So gee, her sugar crashes often.
I was thinking about the certification or test or something. I got in this discussion once on a 'train your own' service dog and got called all sorts of unfriendly names. Mind you I have a friend who wishes I could train a dog for him....he has severe CP and needs one of everything and so his wife is his constant companion. A trained dog for him would be between 10 and 20K. But even he said...you gotta have standards. As much as anything to protect the people with the animal. Too many service dogs get out of hand and the legislation will eventually kick around to the lowest common denominator and make training your own illegal.
I would print out the ADA requirements and highlight the parts about proper behavior and the owner/boss being able to dismiss the dog for bad behavior.
Its the easiest way to go...not the "you aren't disabled", not the "dog isn't a service dog"..because even if she were disabled and even if the dog was a real service dog...SHE COULD STILL KICK IT OUT because of the dogs behavior.
My interpretation of your original post was that this woman became very defensive about her service dog, and it sounded like she turned the situation into discrimination of her sexual orientation. This sent a big red flag for me! Most people with service dogs that are properly trained, by the individual, trainer, or an organization, and have earned their title of service dog, not just pet, are usually very forth coming of the tasks the dog performs, these teams are usually very proud of their accomplishments, and also eager to weed out the imposters! There are many people that believe that they are justified having Fido with them because they have some disorder, but have seriously failed to do the research on becoming legally compliant with Fido's training.
If this was my business, and I had this situation, I would not have challenged her any further, I would have made a call to the Department of Justice.
I take Erika almost everywhere even places you wouldn't think you could bring a dog. I just have a regular leash, backpack and an ecollar. I do a couple of basic obed things, have her pick up my dropped keys or wallet and put her in a downstay under the table or against the checkout counter. The best one was I brought her to a family restaurant with the three kids and had her under the table and no one noticed she was there for the entire meal including the waitress until after we paid the check and left.
I take her with me when I take Mrs Jones to Dr Happy. Some of the patients have Alzheimer's or some sort of demetia. Often they say "I had a great dog once" and I would ask "what was her name" and they would say "Sandy" or "Buffy" I would say "Oh Yea?" that's her name too.
If I'm challenged I just say she a pet that I trained to work for me. once in awhile they let me stay.
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