Sarah, I have only 6 links in mine, and it works just fine. More important is that the collar fits high and snug around the dog's neck.
Did you get the quick-release one, or do you have to connect the links together to get on?
It sounds way too big - what size did you get? You might need to return it and get a smaller size. Four prongs doesn't sound like enough to be effective.
It does need to be behind his ears and under his jaw. That's also where you take the measurement for the prong. It needs to be snug so it will stay in that position.
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