I received an email from a local trainer who specializes in e-collar training and who uses and sells Dogtra collars. She has just been given this info from the company, and I wanted to pass it along...
The charger should NOT be plugged into the wall when you attach the collar and remote to the wires. After they are connected, THEN the charger is plugged in. When removing the collar and remote from the wires, the charger should be unplugged BEFORE removing the two units.
Although it is a bit more cumbersome, having had two brand new collars "go wacky" on me shortly after beginning to use them, I'm hoping this will prevent that from happening again.
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