It sounds like you have a pretty good idea what is going on. Dogs like this gain a lot of confidence through solid obedience training. They take comfort from knowing that you are in charge, and knowing exactly what you expect of them. You need to be a strong leader for her. At the kennel, you weren't there, so she had no idea what to do, and reacted the only way she knew.
I would continue the obedience, and continue exposing her to new places and people, under controlled circumstances, and make sure that every experience is a GOOD one for her. I might suggest that you let new people give her treats when you introduce them. Not just plain ol doggy cookies, but something really special, like liver snaps, garlicy hot dog bits**, teeny pieces of string cheese, etc.
**Occasionally I buy turkey franks, slice them into thin pieces, spread them out on a microwave safe plate, sprinkle garlic powder (not garlic salt) on them, then nuke them until they're kind of crispy-chewy. My dogs love them.
Neglect, lack of socalization, creates more problem dogs than anything else. One recomendation though, DO NOT attempt to block the dog from backing away from strangers. If the dog feels trapped it is more likely to engage in fear biting. The thing I would recomend is to put the dog on a sit stay and ignore her until the dog starts to show interest in the person. Then tell her to go meet the person. Do enforce the sit/stay, so that the dog understands that even if is afraid she needs to follow the obedience commands.
If you can't be a Good Example,then You'll just have to Serve as a Horrible Warning. Catherine Aird.
Thanks for all your advice. I think we're doing pretty good with following most of it. We're doing a lot of obedience training, a little bit each day and classes. she performs very well in class, it's just at home she's a bit unruly. we're working on that too. thanks everyone and we'll work more with her. I will stop forcing her to greet people, i think perhaps i'll try to bring treats with me more often so we can give them to the people she meets. thanks for everyone's help
Lisa
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