Sandra Sapeg wrote 09/09/2011 02:24 PM Order Invoice? #343912 - 09/09/2011 02:24 PM
Sandra Sapeg Webboard User Reg: 09-09-2011 Posts: 5 Loc: Offline	Hello. This is the first time ordering something from Leerburg using a credit card.Yesterday, I got a Leerburg Order Confirmation regarding the order I made. Today, I got an Invoice Order and I have no idea what it means when it comes to Leerburg, because when it Comes to amazon it is just a receipt invoice before carding the credit card and I do not know if Leerburg´s system works like amazon´s system or if leerburg does not give you an invoice until they confirm the order , ship it and charge it -which is how I think leerburg works- So, does it mean the credit card went through? in the e-mail I got today it says: Date paid: 09-09-2011 Shipped on: 09-09-2011 And logically, that would mean that it did. But I really want to make sure and that is why I am asking this here. Thanks in advance.
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Amy VandeWeerd wrote 09/09/2011 02:57 PM Re: Order Invoice? [Re: Sandra Sapeg ] #343917 - 09/09/2011 02:57 PM
Amy VandeWeerd Webboard User Reg: 03-14-2011 Posts: 723 Loc: South Dakota Offline	The first one tells you that they recieved the order, 2nd one tells you that all is good and it's on it's way. (I've ordered a handful of times, but this seems to be the case) I always get my items very quickly. Enjoy your new things!
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Sandra Sapeg wrote 09/09/2011 03:05 PM Re: Order Invoice? [Re: Amy VandeWeerd ] #343918 - 09/09/2011 03:05 PM
Sandra Sapeg Webboard User Reg: 09-09-2011 Posts: 5 Loc: Offline	Thanks a lot Amy! Will do. ETA: Now I am 100% sure that it had indeed worked. I just got an UPS Ship Notification.
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Kurt Smith wrote 09/09/2011 03:47 PM Re: Order Invoice? [Re: Sandra Sapeg ] #343921 - 09/09/2011 03:47 PM
Kurt Smith Webboard User Reg: 07-06-2008 Posts: 137 Loc: Eglin AFB, FL Offline	If you ever have questions or issues with your order, just give the Leerburg girls a call: 715-235-6502. They're super user-friendly and will sort out whatever problem you might have. v/r Kurt
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Sandra Sapeg wrote 09/12/2011 03:13 PM Re: Order Invoice? [Re: Kurt Smith ] #344181 - 09/12/2011 03:13 PM
Sandra Sapeg Webboard User Reg: 09-09-2011 Posts: 5 Loc: Offline	Thanks Kurt. Seems like I will have to call them. I just received this e-mail: *** Dear Customer, We have sent you an email about your online Leerburg order but have not heard back from you. We experienced a problem with your order and we are still waiting to hear from you before we can proceed. Please contact us if you want your order processed. I can’t charge your credit card or send your order until I hear back from you. You can email me or call us at 715-235-6502. Anyone who answers the phone can help you. Thanks, Sharon Priest s.priest@leerburg.com Leerburg Enterprises, Inc 715-235-6502 715-235-8868 Fax *** But I have not received anything. "charge my credit card" or "send my order" when they had already shipped the items? I just re-checked and the items are still in transit. Have anybody experienced something like this before?
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Connie Sutherland wrote 09/12/2011 03:23 PM Re: Order Invoice? [Re: Sandra Sapeg ] #344183 - 09/12/2011 03:23 PM
Connie Sutherland Moderator Reg: 07-13-2005 Posts: 31571 Loc: North-Central coast of California Offline	Sharon, please call the LB office at 715-235-6502 or email spriest@leerburg.com Thanks! I know it will all be fine. They are a great staff.
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Sandra Sapeg wrote 09/12/2011 03:33 PM Re: Order Invoice? [Re: Connie Sutherland ] #344184 - 09/12/2011 03:33 PM
Sandra Sapeg Webboard User Reg: 09-09-2011 Posts: 5 Loc: Offline	I just sent an e-mail to s.priest@leerburg.com. I am really waiting for an answer and hoping that it is in fact a misunderstanding Calling will be my last resort because I am not from the United states and I am not that good speaking english EDIT: Wow! that was fast, I just got a reply. Everything is ok now
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Connie Sutherland wrote 09/12/2011 03:40 PM Re: Order Invoice? [Re: Sandra Sapeg ] #344185 - 09/12/2011 03:40 PM
Connie Sutherland Moderator Reg: 07-13-2005 Posts: 31571 Loc: North-Central coast of California Offline	I have emailed the office a link to this thread so they will have a bit more info. I know it will all be worked out. I buy from LB all the time and there is no problem they cannot solve.
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Sandra Sapeg wrote 09/12/2011 03:44 PM Re: Order Invoice? [Re: Connie Sutherland ] #344186 - 09/12/2011 03:44 PM
Sandra Sapeg Webboard User Reg: 09-09-2011 Posts: 5 Loc: Offline	Thanks a lot Connie!! Everything is fine now. I just got a reply from Sharon
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