**If the billing address you provide does not EXACTLY match what your
bank has on their records for your credit card, your order will NOT be processed or shipped!
** We verify all billing addresses for every
order placed before it is shipped.
** If you have a PO Box or if you
have moved recently your "current" address may not be
your actual billing address.
** If you want
your order shipped to a different address, please use the SHIP
TO section of the order form. Do not put your shipping address
in the billing address section. This will only cause your order
to be delayed.
Master Card or Visa ONLY!No American Express
or Discover Card accepted.
Credit card orders need an accurate expiration date.
Security code off the back of your credit card.
**These are the last 3 numbers on the
back of your card, located in the signature strip. If these numbers
do not match your banks
records for the credit card you are using for payment, your order
will NOT be processed or shipped. If you do not provide us with
these numbers, your order will NOT be processed or shipped.
All new customers: overnight and second day
orders will require additional security checks to verify
that the credit card is valid and that you are the credit card
holder.
Personal Checks or Money
Orders are fine (with
new customers or low check numbers, we may elect to hold orders until
checks clear
our bank).
Foreign Bank Checks or
International Money Orders drawn on a US
bank payable in US Dollars (orders not shipped until the check
or money order clears our bank).
Foreign bank transfers - the US banks charge handling
fees - customers will have to be responsible
for these transfer fees. To get information on how to wire money
please
contact caya@leerburg.com
Payment & Order Policies
Before submitting your order, please verify
that your address is correct. This includes having correct
directional information (such as N, S, NW, SW, etc.), also correct
Apartment or Suite numbers, and the appropriate street type. (i.e.
Street, Road, Drive, Avenue, etc.)
In the event that UPS needs to correct your address,
there will be a $5 address correction fee for
orders shipped by UPS Ground, and a $10 address
correction fee for orders shipped by UPS Second Day or UPS Next
Day. These are UPS imposed fees. If UPS charges Leerburg® an address
correction fee, Leerburg® will pass the charges onto the customer.
The billing address should
be the address where your credit card statement is mailed. If the address
you entered for billing does not match exactly what your credit card
company or bank has on file for that credit card, your card will not
be approved and your order will be delayed while
we attempt to contact you.
Once an order has been submitted and begins processing,
we may not be able to cancel it. Once an order has shipped
we are unable to cancel the order. If the order has shipped,
you must follow our Return Policy. In the
event that you place two orders in the same day, and you contact
us, we will make every attempt to combine the two orders together
to save
you on shipping charges. If you fail to notify us in a timely manner
that you have placed two different orders, your orders will probably
be processed separately.
If an order is returned to Leerburg® due to a Refused delivery
or any order that is returned marked Returned to
Sender or Undeliverable (whether
it be the customers choice or by an incorrect/incomplete address) will
not refund any initial shipping charges. If any return shipping charges
are imposed by the carrier to Leerburg® we will pass these charges
onto the customer. They will be deducted from any refund/credit due
to the customer or charged to the credit card that was used for the
initial payment if no refund/credit is due.
We guarantee our DVDs to arrive in good condition. If the DVD
is damaged upon delivery, please contact us for a replacement disk. Because
of the nature of the DVD business we do NOT replace one DVD for a
different title. We also do NOT refund money on DVDs.
If this DVD
will not play in your DVD player, please check the following before
contacting us. This disk is a DVD-R format disk. This is different
than DVDs you may rent at Blockbuster or purchase at Wal-Mart.
Most of those DVDs are DVD-9s and are commercially pressed
in mass quantities. Our DVDs are DVD-R disks that are burned,
not pressed. If you are experiencing any of the following problems
it may be a compatibility problem with your DVD player.
Does your DVD skip, freeze up, jump sections, lock up, stop playing,
or not play at all?
If so, you need to check to see if your DVD player is compatible with
DVD-R format disks. In your manual for your DVD player it will list all
formats that your machine should play. (Ex: DVD+R, DVD-R, CD, CD-R, CD-RW,
etc.) If you no longer have your manual for your DVD player, please go
to this website to see if your machine is compatible with DVD-Rs:
If your player IS supposed to play the DVD-R media, then you need to
contact us with the following information:
*Make & Model of your DVD player
*TS or GI or DD code off of this DVD (located directly to the right of the
center of the disk)
*What type of disk you received ~ we use 4 different types of disks, all with
unique “centers”
S = Solid White center with no wording
CRX = Clear center marked RiDATA with
extra wording
C = Completely clear center with no wording TY = Taiyo Yuden
CR = Clear center
marked RiDATA VB = VerBatim
To see a complete copy of our DVD Replacement Policy,
go to:
We guarantee our video tapes to arrive in good condition.
If they are damaged or if there is a problem with the duplication, we
will gladly replace the tape with a new copy of the same tape within
60 days of the date of purchase.
Because of the nature of the video business we
do NOT replace one tape for a different title. We also do NOT refund
money on tapes.
Countries we do
NOT accept any
credit card orders from
There are a number of counties around
the world where criminals have free access to stolen credit cards. My
company
will not accept credit card orders or local Bank Checks or international
Money Orders from these countries. The unfortunate fact is that not all
people from these
countries
are
criminals, but we have no way of knowing who the good honest citizens
are.
We will not accept ANY credit card orders or foreign
bank checks from:
Russia
Malaysia
Some additional countries in Africa.
The reason for this new policy is that we had
$6,000.00 in orders on stolen credit cards that were shipped to Indonesia.
If
people from these countries wish to order training videos or products
they will need to send cash (US Dollars) through the
mail or wire funds (US dollars) to my bank account (including the banking
fees that are associated with the order).
Over the years we have never had a problem with any
customer who has sent cash through the mail to order products. We get
cash orders
all the time. So if you live in one of these countries and want to order
products: go to your bank, get US Dollars and your order will be shipped
on the day the order arrives at our office. We are not responsible for
US cash sent through the mail if it does not arrive at our office.
I refuse to sell my
training videos and products to people who live in certain countries
around the world. I may be
wrong in
taking the positions I take (this is the beauty of working for
yourself and owning your own business) - but to those who say that
this is politics and there are many
good people who live in these countries - I say, "That's fine but
my son is in the US Army as a paratrooper with the 82nd Airborne,
and I choose not to do business with certain countries!!!!"
France -
Before the election of President Zarcosy we would not sell any
products to France - because their attitude towards the war on
terror. This has now changed and we have reversed our position.
We now sell to France.
Saudi Arabia -
I have no interest in taking money from Saudi Arabia. I think
Saudi Arabia is a terrorist
country. They foster extremists and make a token effort to try
and stop
anti-terrorism efforts. Others from my country can do business
with these people. I have no interest in their money.
Nigeria - A country of thieves and criminals who
do not follow the rule of law.
Syria - nothing more than a terrorist nation.
In my opinion they should be the next step after Iraq.
We allow our customers to choose between
two different carriers for shipping. You may choose to ship your order
through UPS or through the Post Office.
Below is a list of approximate
times in transit for you to receive your order. Please keep in mind
that we only process and ship orders Monday thru Friday. We do not process
or ship orders on Saturday, Sunday, or Holidays. We make every attempt
to process your order within 1 - 2 business days from the time that
we
receive your order. If you place a domestic (US) order for UPS 2nd
day, UPS Next Day or for Express Mail through the Post Office and we
receive
your order prior to 12:30 pm (Central Standard Time) your order will
be processed and shipped that same day.
If their are any problems with your order
(i.e. billing address not verified by bank, credit card declined, incorrect
credit card number, incorrect security code from back of card, or incorrect
expiration date) your order will be delayed while we attempt to contact
you regarding the problem. If we do not get the problem resolved before
end of the business day, we will void the pending credit card charge
and wait to hear from you.
DOMESTIC ORDERS
United Parcel Service - UPS
UPS Ground - Order processed
within 1 - 2 days of receipt of your order. Normally takes 4 - 7 business
days to be delivered.
UPS 2nd Day - Order processed
same day (if received before 12:30 pm Central Time Monday thru Friday)
or the next business
day. Attempted delivery by UPS in 2 business
days. UPS has until the
end of the business day to make their delivery attempt. This is can
be as late as 7 or 8 pm. UPS does not deliver on Saturday, Sunday,
or Holidays. (Saturday
delivery
is only available in a limited area for an additional charge. Call
our office at 715.235.6502 to see if it is available for your order.)
UPS Next Day Air Saver -
Order processed same day (if received before 12:30 pm Central Time
Monday thru Friday) or the next business
day. Attempted delivery by UPS in 1 business day. UPS has until the
end of the business day to make their delivery attempt. This is generally
by 3 pm, but can be as late as 7 or 8 pm. UPS does not deliver on Saturday,
Sunday, or Holidays. (Saturday delivery is
only
available
in a limited
area
for
an additional
charge.
Call
our office at 715.235.6502 to see if it is available for your order.)
UPS Next Day Air - Order
processed same day (if received before 12:30 pm Central Time Monday
thru Friday)
or the next business
day. Attempted delivery by UPS in 1 business day. UPS Next Day Air
is normally delivered by 10 am or 12 pm. UPS does not
deliver
on Saturday,
Sunday, or Holidays. (Saturday delivery is
only
available
in a limited
area
for
an additional
charge.
Call
our office at 715.235.6502 to see if it is available for your order.)
United States Postal Service - USPS
First Class Mail - Order processed
within 1 - 2 days of receipt of your order. Your order will be shipped
the next day following processing. Normally takes 5 - 10 business days
to be delivered.
Priority Mail - Order processed
within 1 - 2 days of receipt of your order. Your order will be shipped
the next day following processing. Normally takes 3 - 4 business days
to be delivered. Please add 1 extra day for orders shipped to
Alaska, Hawaii, or Puerto Rico.
Express Mail - Order
processed same day (if received before 12:30 pm Central Time Monday
thru Friday)
or the next business
day. Your order will be shipped the next day following processing.
Express Mail service is a 1 - 2 day service. The Post Office does not
give
overnight
delivery
guarantees.
They do
guarantee
'time
definite'
service which is either 1 or 2 days (not counting Sundays or Legal
Holidays) depending on the location of your post office.
INTERNATIONAL ORDERS
United Parcel Service - UPS
UPS Worldwide Express - Includes customs
clearance. Import duties and taxes are the responsibility of the recipient.
Delivery time is
normally 2 - 4 days. Not available to all countries.
UPS Worldwide Saver - Includes customs
clearance. Import duties and taxes are the responsibility of the recipient.
Delivery time is normally
3 - 5 days. Not available to all countries.
UPS Worldwide Expedited - Includes customs
clearance. Import duties and taxes are the responsibility of the recipient.
Delivery time is
normally 4 - 5 days. Not available to all countries.
United States Postal Service - USPS
First-Class Mail International - for orders
UNDER 4 pounds - Delivery time is normally 2 – 4
weeks; depending on if customs interferes with delivery.
Priority Mail International - Delivery
time is normally 1 – 3
weeks; depending on if customs interferes with delivery.
Express Mail International- Delivery
time is normally 1 week; depending on if customs interferes with delivery.
When purchasing any product from Leerburg Enterprises, Inc. it is understood
that any and all products sold by Leerburg Enterprises, Inc. are sold in Dunn
County Wisconsin, USA. Any and all legal action taken against Leerburg Enterprises,
Inc. concerning the purchase or use of these products must take place in Dunn
County, Wisconsin. If customers do not agree with this policy they should not
purchase Leerburg Ent. Inc. products.
Dog Training is never without risk of injury. Do not use any of the products
sold by Leerburg Enterprises, Inc. without consulting a local professional.
The training methods shown in the Leerburg Ent. Inc. DVD’s are meant
to be used with a local instructor or trainer. Leerburg Enterprises, Inc. cannot
be held responsible for accidents or injuries to humans and/or animals.
Copyright 2008 Leerburg® Enterprises, Inc. All rights reserved. US Copyright Link.
By accessing any information within Leerburg.com, you agree to abide by the
Leerburg.com Privacy Policy and Terms of Use.
