Ordering Information

1. Photos of our Staff
   
   
2. How to Order - Phone, Fax, E-mail
   
   
3. Change of Address Form
   
   
4. Our Mailing Address
   
   
5. The Information Needed To Process Your Order
   
   
6. Methods of Payment & Payment Policies
   
   
7. Payment for Foreign/International Orders
   
   
8. Determining Shipping Rates
   
   
9. Large Volume & Heavy Orders
   
   
10. Product Guarantee
    
    
11. Return Policy
    
    
12. Shipping Methods & Time in Transit
    

How To Order Our Products

1. Place an order online by clicking on the buttons for any of our products.
   
2. Orders can be called in at 715.235.6502 (USA).
   
3. Orders can be faxed in at 715.235.8868 (USA).
   
4. Print off an order form and mail it to us.
   
5. E-mail an order to orders@leerburg.com

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Change of Address Form

Have you recently moved? Update your mailing address here!

Our Mailing Address:

Leerburg Enterprises, Inc.
PO Box 218
Menomonie, WI 54751
USA

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Information Required to Process Your Order

• First and Last Name
  
  
• Billing Address for Credit Card used for payment
  
  **If the billing address you provide does not EXACTLY match what your bank has on their records for your credit card, your order will NOT be processed or shipped!
  
  ** We verify all billing addresses for every order placed before it is shipped.
  
  ** If you have a PO Box or if you have moved recently your "current" address may not be your actual billing address.
  
  ** If you want your order shipped to a different address, please use the SHIP TO section of the order form. Do not put your shipping address in the billing address section. This will only cause your order to be delayed.
  
  
• City, State, Zip or Postal Code, Country
• Phone Number(s)
• E-Mail Address
• Method of Payment (Visa or MasterCard)
  

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Methods of Payment

• Master Card & Visa ONLY! No Discover Card or American Express accepted.
  • Credit card orders need an accurate expiration date.
• Credit card orders need an exact Security code. If these numbers do not match your banks records for the credit card you are using for payment, your order will NOT be processed or shipped. If you do not provide us with these numbers, your order will NOT be processed or shipped.
  • Security Code
    **These are 3 numbers on the back of your card, located near the signature strip.
• All new customers: overnight and second day orders will require additional security checks to verify that the credit card is valid and that you are the credit card holder.
• We also must have the correct, accurate billing address for the credit card you are using for payment. This address must match your bank records for the card you are using for payment. If inaccurate information is given, your order will be delayed.
  
• Personal Checks or Money Orders are fine (with new customers or low check numbers, we may elect to hold orders until checks clear our bank).
  
• Foreign Bank Checks or International Money Orders drawn on a US bank payable in US Dollars (orders not shipped until the check or money order clears our bank).
  
• Foreign bank transfers - the US banks charge handling fees for us to receive this method of payment. Customers are be responsible for these transfer fees. To get information on how to wire money please contact orders@leerburg.com.
• PayPal - we only accept PayPal as payment on phone, email, and online orders. If you want a PayPal invoice sent to you, please either call or email us your order and complete shipping address or place your order online. After receipt of your order, we will then email you an invoice through PayPal for your payment. Your order cannot be processed or shipped until after we have confirmed your payment into our PayPal account.
• Western Union - we will accept Western Union as a payment method if you do not have a credit card or if you are in a country where we do not accept credit cards for payment. For information on western union payments you can email orders@leerburg.com.
• Wal-Mart Money Gram - We accept payments in US dollars by using a Wal-Mart Money Gram. http://www.walmart.com/cp/Money-Transfer/632044

Payment & Order Policies

• Before submitting your order, please verify that your address is correct. This includes having correct directional information (such as N, S, NW, SW, etc.), also correct Apartment or Suite numbers, and the appropriate street type. (i.e. Street, Road, Drive, Avenue, etc.)
  
• In the event that UPS needs to correct your address, there will be a $5 address correction fee for orders shipped by UPS Ground, and a $11 address correction fee for orders shipped by UPS Second Day or UPS Next Day. These are UPS imposed fees. If UPS charges Leerburg an address correction fee, Leerburg will pass the charges onto the customer.
  
• The billing address should be the address where your credit card statement is mailed. If the address you entered for billing does not match exactly what your credit card company or bank has on file for that credit card, your card will not be approved and your order will be delayed while we attempt to contact you.
  
• Once an order has been submitted and begins processing, we may not be able to cancel it. Once an order has shipped we are unable to cancel the order. If the order has shipped, you must follow our Return Policy. In the event that you place two orders in the same day, and you contact us, we will make every attempt to combine the two orders together to save you on shipping charges. If you fail to notify us in a timely manner that you have placed two different orders, your orders will probably be processed separately.
  
• If an order is returned to Leerburg due to a Refused delivery or any order that is returned marked Returned to Sender or Undeliverable (whether it be the customers choice or by an incorrect/incomplete address) will not refund any initial shipping charges. If any return shipping charges are imposed by the carrier to Leerburg we will pass these charges onto the customer. They will be deducted from any refund/credit due to the customer or charged to the credit card that was used for the initial payment if no refund/credit is due.
• If a customer chooses International First Class Mail or International Priority Mail (in a flat-rate envelope), they need to be aware that these 2 methods of shipping do not provide tracking or insurance for their parcel. If you are worried about proof of delivery or damage during delivery you need to select a different method of shipping.

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Leerburg DVD Guarantee

We guarantee our DVDs to arrive in good condition.  If the DVD is damaged upon delivery, please contact us for a replacement disk.

If this DVD will not play in your DVD player, please check the following before contacting us. This disk is a DVD-R format disk. This is different than DVDs you may rent at Blockbuster or purchase at Wal-Mart. Most of those DVDs are DVD-9s and are commercially pressed in mass quantities. Our DVDs are DVD-R disks that are burned, not pressed. If you are experiencing any of the following problems it may be a compatibility problem with your DVD player.

Does your DVD skip, freeze up, jump sections, lock up, stop playing, or not play at all?

If so, you need to check to see if your DVD player is compatible with DVD-R format disks. In your manual for your DVD player it will list all formats that your machine should play (Ex: DVD+R, DVD-R, CD, CD-R, CD-RW, etc.). If you no longer have your manual for your DVD player, please go to this website to see if your machine is compatible with DVD-Rs: http://www.leerburg.com/dvd2.htm.

If your player IS supposed to play the DVD-R media, then you need to contact us with the following information:

*Make & Model of your DVD player
*VB code off of this DVD (located directly to the right of the center of the disk)

To see a complete copy of our Replacement Policy, go to: http://www.leerburg.com/dvd-prob.htm.

We guarantee our DVDs to arrive in good condition. If they are damaged or if there is a problem with the DVD, we will gladly replace the tape with a new copy of the same tape within 30 days of the date of purchase.

Because of the nature of the video business we do NOT replace one DVD for a different title. We also do NOT refund money on DVDs.

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New Foreign Customers

We will accept credit card payment from first time foreign customers for our video on demand. This will allow foreign customers to have instant access to our training videos.

We CANNOT accept credit card payments for first time product purchases until after we have established credit with new foreign customers.

There are a number of options on how foreign customers can pay for a Leerburg order.  These options require the new customer to contact our office at orders@leerburg.com for order and shipping instructions.

1. Customers can send payment in US dollars through Western Union. www.westernunion.com  

2. If the customer has access to a Walmart store, they can send payment in US dollars by using a Walmart Money Gram. http://www.walmart.com/cp/Money-Transfer/632044

3. Customers can also send a Bank Wire Transfer of funds in US dollars. Unfortunately our US bank charges us a $65.00 fee to receive a wire transfer. This fee must be passed on to the customer.  

4. We accept PayPal but only from customers who are a verified PayPal member with a validated paypal address. We will only ship paypal orders to the registered address for that paypal account.

We do have a process by which foreign customers can establish a business relationship with Leerburg and use their credit card on future orders. This process takes several months. If you are a foreign customer who is interested in learning how to establish credit and pay for products with your foreign credit card you can email orders@leerburg.com.

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Shipping Methods & Time in Transit

When will you get your order?

Below is a list of approximate times in transit for you to receive your order. Please keep in mind that we only process and ship orders Monday thru Friday. We do not process or ship orders on Saturday, Sunday, or Holidays. We make every attempt to process your order within 1 - 2 business days from the time that we receive your order. If you place a domestic (US) order for Leerburg 2nd Day Shipping or Leerburg Overnight Shipping and we receive your order prior to 12:30 pm (Central Standard Time) your order will be processed and shipped that same day.

If their are any problems with your order (i.e. billing address not verified by bank, credit card declined, incorrect credit card number, incorrect security code from back of card, or incorrect expiration date) your order will be delayed while we attempt to contact you regarding the problem. If we do not get the problem resolved before end of the business day, we will void the pending credit card charge and wait to hear from you.

DOMESTIC ORDERS

• $4.99 Flat Rate Shipping - Order processed within 1 - 2 days of receipt of your order. Normally takes 3 - 10 business days to be delivered.
• Leerburg Super Saver - Order processed within 1 - 2 days of receipt of your order. Normally takes 3 - 10 business days to be delivered.
• Leerburg Ground - Order processed within 1 - 2 days of receipt of your order. Normally takes 5 - 7 business days to be delivered.
  
• Leerburg 2nd Day - Order processed same day (if received before 12:30 pm Central Time Monday thru Friday) or the next business day. Attempted delivery in 2 business days. Delivery attempts can be as late as 7 or 8 pm. Deliveries cannot be made on Saturday, Sunday, or Holidays. (Saturday delivery is only available in a limited area for an additional charge. Call our office at 715.235.6502 to see if it is available for your order.)
  
• Leerburg Overnight - Order processed same day (if received before 12:30 pm Central Time Monday thru Friday) or the next business day. Attempted delivery in 1 business day. Delivery attempts are generally made by 3 pm, but can be as late as 7 or 8 pm. Deliveries cannot be made on Saturday, Sunday, or Holidays. (Saturday delivery is only available in a limited area for an additional charge. Call our office at 715.235.6502 to see if it is available for your order).
  

http://www.ups.com/maps : Service Map colors may vary due to difference in hardware and software. This map is a general representation of UPS Ground transit times.

INTERNATIONAL ORDERS

• UPS Standard to Canada - Includes customs clearance. Import duties and taxes are the responsibility of the recipient. Delivery time is normally 5 - 8 business days.
  
• Leerburg International Super Saver - Includes customs clearance. Import duties and taxes are the responsibility of the recipient. Delivery time is normally 8 - 20 days. Not available to all countries.
  
• Leerburg Express International Shipping - Includes customs clearance. Import duties and taxes are the responsibility of the recipient. Delivery time is normally 3 - 5 days. Not available to all countries.
  
• Leerburg Expedited International - Includes customs clearance. Import duties and taxes are the responsibility of the recipient. Delivery time is normally 4 - 8 days. Not available to all countries.