1. Photos of our Staff
   
   
2. How to Order - Phone, Fax, E-mail
   
   
3. Our Mailing Address
   
   
4. The Information Needed To Process Your Order
   
   
5. Methods of Payment & Payment Policies
   
   
6. Payment for Foreign/International Orders
   
   
7. Information on Shipping & Shipping Rates
   
   
8. Large Volume & Heavy Orders
   
   
9. Product Guarantee
   
   
10. Return Policy
    
    
11. Countries That We Do NOT Accept Credit Cards From
    
    
12. Countries We Will NOT Do Business With
    
    
13. Biodegradable Packing Peanuts
    
    
14. Shipping Methods & Time in Transit
    

Leerburg Staff

Office Personnel

I.T. Staff

Kennel & Maintenance

How To Order Our Products

1. Place an order online by clicking on the buttons for any of our products.
   
2. Orders can be called in at 715.235.6502 (USA).
   
3. Orders can be faxed in at 715.235.8868 (USA).
   
4. Print off an order form and mail it to us.
   
5. E-mail an order to orders@leerburg.com

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Our Mailing Address:

Leerburg Enterprises, Inc.
PO Box 218
Menomonie, WI 54751
USA

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Information Required to Process Your Order

• First and Last Name
  
  
• Billing Address for Credit Card used for payment
  
  **If the billing address you provide does not EXACTLY match what your bank has on their records for your credit card, your order will NOT be processed or shipped!
  
  ** We verify all billing addresses for every order placed before it is shipped.
  
  ** If you have a PO Box or if you have moved recently your "current" address may not be your actual billing address.
  
  ** If you want your order shipped to a different address, please use the SHIP TO section of the order form. Do not put your shipping address in the billing address section. This will only cause your order to be delayed.
  
  
• City, State, Zip or Postal Code, Country
  
  
• Phone Number(s)
  
  
• E-Mail Address
  
  
• Method of Payment (Visa or MasterCard)
  

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Methods of Payment

• Master Card & Visa ONLY! No Discover Card or American Express accepted.
  • Credit card orders need an accurate expiration date.
• Credit card orders need an exact Security code. If these numbers do not match your banks records for the credit card you are using for payment, your order will NOT be processed or shipped. If you do not provide us with these numbers, your order will NOT be processed or shipped.
  • Security Code
    **These are 3 numbers on the back of your card, located near the signature strip.
• All new customers: overnight and second day orders will require additional security checks to verify that the credit card is valid and that you are the credit card holder.
• We also must have the correct, accurate billing address for the credit card you are using for payment. This address must match your bank records for the card you are using for payment. If inaccurate information is given, your order will be delayed.
  
• Personal Checks or Money Orders are fine (with new customers or low check numbers, we may elect to hold orders until checks clear our bank).
  
• Foreign Bank Checks or International Money Orders drawn on a US bank payable in US Dollars (orders not shipped until the check or money order clears our bank).
  
• Foreign bank transfers - the US banks charge handling fees for us to receive this method of payment. Customers are be responsible for these transfer fees. To get information on how to wire money please contact book@leerburg.com.
• PayPal - we only accept PayPay as payment on phone, email, and online orders. If you want a PayPal invoice sent to you, please either call or email us your order and complete shipping address or place your order online. After receipt of your order, we will then email you an invoice through PayPal for your payment. Your order cannot be processed or shipped until after we have confirmed your payment into our PayPal account.
• Western Union - we will accept Western Union as a payment method if you do not have a credit card or if you are in a country where we do not accept credit cards for payment. For information on western union payments you can email book@leerburg.com.

Payment & Order Policies

• Before submitting your order, please verify that your address is correct. This includes having correct directional information (such as N, S, NW, SW, etc.), also correct Apartment or Suite numbers, and the appropriate street type. (i.e. Street, Road, Drive, Avenue, etc.)
  
• In the event that UPS needs to correct your address, there will be a $5 address correction fee for orders shipped by UPS Ground, and a $10 address correction fee for orders shipped by UPS Second Day or UPS Next Day. These are UPS imposed fees. If UPS charges Leerburg an address correction fee, Leerburg will pass the charges onto the customer.
  
• The billing address should be the address where your credit card statement is mailed. If the address you entered for billing does not match exactly what your credit card company or bank has on file for that credit card, your card will not be approved and your order will be delayed while we attempt to contact you.
  
• Once an order has been submitted and begins processing, we may not be able to cancel it. Once an order has shipped we are unable to cancel the order. If the order has shipped, you must follow our Return Policy. In the event that you place two orders in the same day, and you contact us, we will make every attempt to combine the two orders together to save you on shipping charges. If you fail to notify us in a timely manner that you have placed two different orders, your orders will probably be processed separately.
  
• If an order is returned to Leerburg due to a Refused delivery or any order that is returned marked Returned to Sender or Undeliverable (whether it be the customers choice or by an incorrect/incomplete address) will not refund any initial shipping charges. If any return shipping charges are imposed by the carrier to Leerburg we will pass these charges onto the customer. They will be deducted from any refund/credit due to the customer or charged to the credit card that was used for the initial payment if no refund/credit is due.
• If a customer chooses International First Class Mail or International Priority Mail (in a flat-rate envelope), they need to be aware that these 2 methods of shipping do not provide tracking or insurance for their parcel. If you are worried about proof of delivery or damage during delivery you need to select a different method of shipping.

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Leerburg DVD Guarantee

We guarantee our DVDs to arrive in good condition.  If the DVD is damaged upon delivery, please contact us for a replacement disk.

If this DVD will not play in your DVD player, please check the following before contacting us.  This disk is a DVD-R format disk.  This is different than DVDs you may rent at Blockbuster or purchase at Wal-Mart.  Most of those DVDs are DVD-9s and are commercially pressed in mass quantities.  Our DVDs are DVD-R disks that are burned, not pressed.  If you are experiencing any of the following problems it may be a compatibility problem with your DVD player.

Does your DVD skip, freeze up, jump sections, lock up, stop playing, or not play at all?

If so, you need to check to see if your DVD player is compatible with DVD-R format disks.  In your manual for your DVD player it will list all formats that your machine should play.  (Ex: DVD+R, DVD-R, CD, CD-R, CD-RW, etc.)  If you no longer have your manual for your DVD player, please go to this website to see if your machine is compatible with DVD-Rs: http://www.leerburg.com/dvd2.htm.

If your player IS supposed to play the DVD-R media, then you need to contact us with the following information:

*Make & Model of your DVD player
*VB code off of this DVD (located directly to the right of the center of the disk)

To see a complete copy of our Replacement Policy, go to: http://www.leerburg.com/dvd-prob.htm.

We guarantee our DVDs to arrive in good condition. If they are damaged or if there is a problem with the DVD, we will gladly replace the tape with a new copy of the same tape within 30 days of the date of purchase.

Because of the nature of the video business we do NOT replace one DVD for a different title. We also do NOT refund money on DVDs.

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Countries we do NOT accept any
credit card orders from

There are a number of counties around the world where criminals have free access to stolen credit cards. My company will not accept credit card orders or local Bank Checks or international Money Orders from these countries. The unfortunate fact is that not all people from these countries are criminals, but we have no way of knowing who the good honest citizens are.

We will not accept ANY credit card orders or foreign bank checks from:

• Russia
  
• Malaysia
• Jamaica
  
• Some additional countries in Africa.

The reason for this new policy is that we had $6,000.00 in orders on stolen credit cards that were shipped to Indonesia.

If people from these countries wish to order training videos or products they will need to pay by Western Union or to a wire transfer of fund (in US dollars) to our account. There are additional fees associated with wire transfer payments.

Over the years we have never had a problem with any customer who has sent cash through the mail to order products. We get cash orders all the time. So if you live in one of these countries and want to order products: go to your bank, get US Dollars and your order will be shipped on the day the order arrives at our office. We are not responsible for US cash sent through the mail if it does not arrive at our office.

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Countries I Will NOT Do Business With
for any reason

I refuse to sell my training videos and products to people who live in certain countries around the world. I may be wrong in taking the positions I take (this is the beauty of working for yourself and owning your own business) - but to those who say that this is politics and there are many good people who live in these countries - I say, "That's fine but my son is in the US Army as a paratrooper with the 82nd Airborne, and I choose not to do business with certain countries!!!!"

• France - Before the election of President Zarcosy we would not sell any products to France - because their attitude towards the war on terror. This has now changed and we have reversed our position. We now sell to France.
  
  
• Saudi Arabia - I have no interest in taking money from Saudi Arabia. I think Saudi Arabia is a natiopna that supports terrorists. They foster extremists and make a token effort to try and stop anti-terrorism efforts. Others from my country can do business with these people. I have no interest in their money.
  
  
• Pakistan - Pakistan supports terrorists and I will have nothing to do with this country. They support the Taliban and lie about it. They are no friend of America.
  
  In my opinion America should have supported India in the war on terror. Read the book titled Ghost Wars and you will see why I take this position. The book won a pulitzer prize.
  
  
• Nigeria - A country of thieves and criminals who do not follow the rule of law.
  
  
• Syria - nothing more than a terrorist nation. In my opinion they should be the next step after Iraq.
  
  
• Indonesia - A country with no respect for law.
  
  
• Philippines

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NEW! Biodegradable Packaging Peanuts

These biodegradable packing peanuts decompose in water, leaving no toxic waste! FDA approved.
Static free and made from organic starch. They act and look just like traditional packing peanuts!

Shipping Methods & Time in Transit

When will you get your order?

We allow our customers to choose between two different carriers for shipping. You may choose to ship your order through UPS or through the Post Office.

Below is a list of approximate times in transit for you to receive your order. Please keep in mind that we only process and ship orders Monday thru Friday. We do not process or ship orders on Saturday, Sunday, or Holidays. We make every attempt to process your order within 1 - 2 business days from the time that we receive your order. If you place a domestic (US) order for UPS 2nd day, UPS Next Day or for Express Mail through the Post Office and we receive your order prior to 12:30 pm (Central Standard Time) your order will be processed and shipped that same day.

If their are any problems with your order (i.e. billing address not verified by bank, credit card declined, incorrect credit card number, incorrect security code from back of card, or incorrect expiration date) your order will be delayed while we attempt to contact you regarding the problem. If we do not get the problem resolved before end of the business day, we will void the pending credit card charge and wait to hear from you.

DOMESTIC ORDERS

United Parcel Service - UPS

• UPS Ground - Order processed within 1 - 2 days of receipt of your order. Normally takes 4 - 7 business days to be delivered.
  
• UPS 2nd Day - Order processed same day (if received before 12:30 pm Central Time Monday thru Friday) or the next business day. Attempted delivery by UPS in 2 business days. UPS has until the end of the business day to make their delivery attempt. This is can be as late as 7 or 8 pm. UPS does not deliver on Saturday, Sunday, or Holidays. (Saturday delivery is only available in a limited area for an additional charge. Call our office at 715.235.6502 to see if it is available for your order.)
  
• UPS Next Day Air Saver - Order processed same day (if received before 12:30 pm Central Time Monday thru Friday) or the next business day. Attempted delivery by UPS in 1 business day. UPS has until the end of the business day to make their delivery attempt. This is generally by 3 pm, but can be as late as 7 or 8 pm. UPS does not deliver on Saturday, Sunday, or Holidays. (Saturday delivery is only available in a limited area for an additional charge. Call our office at 715.235.6502 to see if it is available for your order).
  
• UPS Next Day Air - Order processed same day (if received before 12:30 pm Central Time Monday thru Friday) or the next business day. Attempted delivery by UPS in 1 business day. UPS Next Day Air is normally delivered by 10 am or 12 pm. UPS does not deliver on Saturday, Sunday, or Holidays. (Saturday delivery is only available in a limited area for an additional charge. Call our office at 715.235.6502 to see if it is available for your order).

http://www.ups.com/maps : Service Map colors may vary due to difference in hardware and software. This map is a general representation of UPS Ground tranist times.

United States Postal Service - USPS

• First Class Mail - Order processed within 1 - 2 days of receipt of your order. Your order will be shipped the next day following processing. Normally takes 5 - 10 business days to be delivered.
  
• Priority Mail - Order processed within 1 - 2 days of receipt of your order. Your order will be shipped the next day following processing. Normally takes 3 - 4 business days to be delivered. Please add 1 extra day for orders shipped to Alaska, Hawaii, or Puerto Rico.
  
• Express Mail - Order processed same day (if received before 12:30 pm Central Time Monday thru Friday) or the next business day. Your order will be shipped the next day following processing. Express Mail service is a 1 - 2 day service. The Post Office does not give overnight delivery guarantees. They do guarantee 'time definite' service which is either 1 or 2 days (not counting Sundays or Legal Holidays) depending on the location of your post office.

INTERNATIONAL ORDERS

United Parcel Service - UPS

• UPS Worldwide Express - Includes customs clearance. Import duties and taxes are the responsibility of the recipient. Delivery time is normally 2 - 4 days. Not available to all countries.
  
• UPS Worldwide Saver - Includes customs clearance. Import duties and taxes are the responsibility of the recipient. Delivery time is normally 3 - 5 days. Not available to all countries.
  
• UPS Worldwide Expedited - Includes customs clearance. Import duties and taxes are the responsibility of the recipient. Delivery time is normally 4 - 5 days. Not available to all countries.

United States Postal Service - USPS

• First-Class Mail International - for orders UNDER 4 pounds - Delivery time is normally 2 – 4 weeks; depending on if customs interferes with delivery.
  
• Priority Mail International - Delivery time is normally 1 – 3 weeks; depending on if customs interferes with delivery.
  
• Express Mail International- Delivery time is normally 1 week; depending on if customs interferes with delivery.

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International Shipping Question:

Hello,

I was just about to process an order for your e-collar training DVD, and a dominant dog collar when I noticed that it was going to cost $22.00 to ship this package via post office surface mail (2-4 week delivery).  I’m sure this can’t weigh more than a pound and require much more than a padded envelope to ship in.

Can you tell me why this small package is going to cost so much to ship?  I am near Toronto Canada.

I just shipped a pair of running shoes weighing over 2.5 pounds in a shoe box from Toronto to Austin Texas, 4 day transit via UPS was $29.

Thank you.
Nick

Answer:

One DVD being shipped into Canada can be sent many different ways.  See below:

Shipping by International First Class Mail through the Post Office will be $6.06 US Dollars.  Delivery time is normally 4 weeks; depending on if customs interferes with delivery.  This is done in a small box or small padded envelope.  This is not insured or traceable.

Shipping by International Priority Mail through the Post Office will be $11.45 US Dollars.  Delivery time is normally 2 – 3 weeks; depending on if customs interferes with delivery.  This is done a Flat-Rate Envelope.  This is not insured or traceable.

Shipping by International Priority Mail through the Post Office will be $17.65 US Dollars.  Delivery time is normally 2 – 3 weeks; depending on if customs interferes with delivery.  This is done in a small box.  Insurance is included.  The package can be traced. This one of is the methods you were offered online.

Shipping by International Express Mail through the Post Office will be $28.07 US Dollars.  Delivery time is normally 1 - 2 weeks; depending on if customs interferes with delivery.  This is done in a Flat-Rate Envelope.  Insurance is included.  The package can be traced.  This is one of the methods you were offered online.

Shipping by UPS Worldwide Expedited will be $42.39 US Dollars; which includes customs clearance.  Import duties and taxes are the responsibility of the recipient.  Delivery time is normally 3 -5 days.  Insurance is included.  The package can be traced.  This is one of the methods you were offered online.

You are welcome to still use the convenient and secure method of online ordering.  Simply put in the “comments” section of the order form which method you prefer.  Due to the way the UPS and Post Office plug-in’s work, not every shipping option shows up online through our shopping cart.