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Order Information

How to Order from Leerburg Enterprises, Inc.

  1. How to Order Our Products
  2. Our Mailing Address
  3. Change of Address Form
  4. Information Required to Process Your Order
  5. Methods of Payment
  6. Payment & Order Policies
  7. New Foreign Customers
  8. Large Volume & Heavy Orders
  9. Determining Shipping Rates
  10. Leerburg DVD Guarantee
  11. Shipping Methods & Time in Transit
  12. Return Policy

1. How To Order Our Products

  1. Place an order online by clicking on the red "Add to Cart" buttons on any product page to add that product to your cart, and then complete your order by clicking on cart or checkout links to finish checking out.
  2. Orders can be called in to (715) 235-6502 (USA).
  3. Orders can be faxed in to (715) 235-8868 (USA).
  4. Print off an order form and mail it to us.
  5. E-mail an order to orders@leerburg.com

2. Our Mailing Address

3. Change of Address Form

Have you recently moved? Update your mailing address here!

4. Information Required to Process Your Order

5. Methods of Payment

Visa Discover Mastercard or Paypal

6. Payment & Order Policies

7. New Foreign Customers

We will accept credit card payment from first time foreign customers for our Video on Demand. This will allow foreign customers to have instant access to our training videos.

We CANNOT accept credit card payments for first time product purchases until after we have established credit with new foreign customers. There are a number of options on how foreign customers can pay for a Leerburg order. These options require the new customer to contact our office at orders@leerburg.com for order and shipping instructions.

  1. Customers can send payment in US dollars through Western Union.
  2. If the customer has access to a Walmart store, they can send payment in US dollars by using a Walmart Money Gram.
  3. Customers can also send a bankwiret ransfer of funds in US dollars. Unfortunately our US bank charges us a $65.00 fee to receive a wire transfer. This fee must be passed on to the customer.
  4. We do have a process by which foreign customers can establish a business relationship with Leerburg and use their credit card on future orders. This process takes several months. If you are a foreign customer who is interested in learning how to establish credit and pay for products with your foreign credit card you can email orders@leerburg.com.

8. Large Volume & Heavy Orders

Because our shopping cart can not anticipate all possible large volume or extra heavy purchases to single individuals, heavy or large volume orders occasionally incur extra shipping above that calculated by the shopping cart. We will not, however, ship such an order with its added shipping charges without first contacting the customer to get approval of the changes.

9. Determining Shipping Rates

To determine your shipping cost you can place items that you are interested in into your shopping cart. During the checkout process you will be able to see the prices for the various shipping methods when you enter your zip code. If the shipping charges are more than you wish to pay, simply close out of our shopping cart. NO ORDER or customer information is processed until you click on one of the checkout buttons. You also welcome to email what you would like to order to orders@leerburg.com for shipping quotes to be emailed to you.

10. Leerburg DVD Guarantee

We guarantee our DVDs to arrive in good condition. If the DVD is damaged upon delivery, please contact us for a replacement disk.

If this DVD will not play in your DVD player, please check the following before contacting us. This disk is a DVD-R format disk. This is different than DVDs you may rent at Blockbuster or purchase at Wal-Mart. Most of those DVDs are DVD-9s and are commercially pressed in mass quantities. Our DVDs are DVD-R disks that are burned, not pressed. If you are experiencing any of the following problems it may be a compatibility problem with your DVD player.

Note that computers running Windows 8 or newer no longer play dvds or Blu-ray by default due to a decision by Microsoft to no longer support players in their operating systems. Users have the options to download and buy dvd player applicatons separately. For more information, see this article.

Does your DVD skip, freeze up, jump sections, lock up, stop playing, or not play at all?

If so, you need to check to see if your DVD player is compatible with DVD-R format disks. In your manual for your DVD player it will list all formats that your machine should play (Ex: DVD+R, DVD-R, CD, CD-R, CD-RW, etc.). If you no longer have your manual for your DVD player, please go to this page to see if your machine is compatible with DVD-Rs.

If your player IS supposed to play the DVD-R media, then you need to contact us with the following information:

To see a complete copy of our Replacement Policy, go to this page.

We guarantee our DVDs to arrive in good condition. If they are damaged or if there is a problem with the DVD, we will gladly replace it with a new copy of the same dvd within 30 days of the date of purchase.

Because of the nature of the video business we do NOT replace one DVD for a different title. We also do NOT refund money on DVDs.

11. Shipping Methods & Time in Transit

When will you get your order?

Below is a list of approximate times in transit for you to receive your order. Please keep in mind that we only process and ship orders Monday through Friday. We do not process or ship orders on Saturday, Sunday, or Holidays. We make every attempt to process your order within 1 - 2 business days from the time that we receive your order. If you place a domestic (US) order for Leerburg 2nd Day Shipping or Leerburg Overnight Shipping and we receive your order prior to 12:30 pm (Central Standard Time) your order will be processed and shipped that same day.

If there are any problems with your order (i.e. billing address not verified by bank, credit card declined, incorrect credit card number, incorrect CVV code from back of card, or incorrect expiration date) your order will be delayed while we attempt to contact you regarding the problem. If we do not get the problem resolved before end of the business day, we will void the pending credit card charge and wait to hear from you.

DOMESTIC ORDERS

Leerburg Shipping

INTERNATIONAL ORDERS

Leerburg Shipping

12. Return Policy

We do accept returns should an item be defective or you require different sizes or colors. For full details, click here.

50% Leerburg DVDs and Streams when you buy 3 or more with code DVD5016 | Ends 12/04/2016 Closed