My concern with the rude employees would be "If they are THAT rude to a human being, how do they treat the animals in their care?!" I would contact a manager at the facility if I ever experienced that personally, and ask them that very question.

Okay, heartwarming story to give everyone a smile:
Many years ago I volunteered at the SPCA in Va Bch. While out in the exercise area with the dogs early one morning, a man (25-30 y/o) was standing at the fence, looking in the huge picture windows at the inside cages. There was a Husky inside with his paws up on the fencing, wagging his tail and going nuts. I asked the guy if he was going to adopt the dog. He told me that it was his dog he'd turned into the SPCA the day before because he had moved to an apt that did not allow pets. When I asked him if he was just coming back to visit, he replied "Hell no, I've come to get my boy! I haven't slept all night because I miss him so much. I don't care if I have to live out of my car, I will never let my dog go again!" I still get bleery eyed when I think about it. <img src="/ubbthreads/images/graemlins/laugh.gif" alt="" />

Read this just incase they try to do a home visit

http://www.cfa.org/articles/legislative/fight-back.html

I wouldn't necessarily be concerned just because someone is rude to the people that visit a shelter. Why shucks, there are some excellant dog trainers that post here that are rude as can be. LOL They all seem to manage.

DFrost

Definitely some folks shouldn't work with the public, but I think we should give anyone who works in a shelter or with rescue a very wide berth as far as having a bad attitude goes. If it weren't for idiot humans, there would be no need for these 'dumping grounds'. Dealing with the heartbreak day-in and day-out would turn even the nicest into confirmed 'people-haters' after a while, I'd bet.

Congratulations on the happy ending! <img src="/ubbthreads/images/graemlins/smile.gif" alt="" />